Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1236 Articles for Truck Parts & Service

Bendix debuts new air product lines

Bendix Commercial Vehicle Systems LLC made two new product announcements regarding its air products this week at the Mid-America Trucking Show in Louisville. The company says it has now introduced its AD-RP air dryer as a bolt-in replacement solution in the aftermarket, and that its new generation of air compressors will include a revolutionary design ...

An unlikely ally

I'm a big fan of American Trucking Associations’ Technology & Maintenance Council (TMC). I attend TMC’s two meetings each year, and in addition to the fantastic content — there’s no other event in trucking that talks maintenance as thoroughly as TMC — one of my favorite parts of each meeting is seeing fleet representatives debate ...

STEMCO launches new equipment product line

STEMCO has launched a new product line segment, STEMCO Equipment. The mission of STEMCO Equipment is to provide fleets and commercial ...

Listening to the voice of the customer

There are few gifts in business more valuable than customer feedback. The insight into a customer’s mind is invaluable; and because feedback is most common when something goes wrong, it is nearly always focused on an area that needs improvement. Customer feedback not only showcases a company’s faults, it also ...

Building a customer survey

While most customer feedback originates organically through daily business operations, there are ways for businesses to actively solicit customer comments and opinions. The most common of these is the customer survey. Typically produced as a way to measure a business’s performance against itself or its peers, surveys also can provide ...

Don’t ask too much

The number of questions a supplier wants to ask a customer may be endless; but a survey cannot be. A good survey focuses on particular issues and attempts to acquire as much information as possible from responders about those issues with minimal commitment, Survey Monkey says. Finding that focus should ...

Write good questions

Identifying topics to be explored is the tip of the iceberg when writing a survey. The most difficult step comes in the phrasing of questions. Online survey producer Survey Monkey says good survey questions are simple and unbiased. No customer should be required to fill out a survey, which means ...

Know your audience

This is absolutely vital for any business conducting a survey (suppliers, distributors and service providers). Different business segments have different customers, and their wants and needs aren’t equal. Surveys written for both segments should have questions or sections specific to each market area. Each section should only be accessible ...

CVSN expands agenda for Aftermarket Distribution Summit

The Commercial Vehicle Solutions Network continues to add activities to the schedule for its 10th annual Aftermarket Distribution Summit, which will be held Sept. 12-16, 2015, in Newport, R.I. This year’s event theme is “Navigating Smoothly in a Sea of Uncertainty,” and will include a keynote address by “Mr. America’s ...

PPG to hold collision repair training conference

PPG Commercial Coatings is holding two upcoming training events for commercial vehicle collision and repair facilities. The company’s first event, a Commercial Green Belt Training course, is being held this week in Houston. PPG says the four-day event features a curriculum that “has been carefully developed to provide an effective ...

An unlikely ally

Lucas Deal