Lucas Deal

Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1112 Articles for Truck Parts & Service

That’s a wrap: Day 1 at CVSN

Monday was a busy day in Nashville at the Commercial Vehicle Solutions Network officially kicked off its 2014 Aftermarket Distribution Summit. The event was highlighted by the yearly President's Award presentation and a keynote speech from ex-NFL head coach Sam Wyche, but in reality the entire day was filled with great educational sessions, networking opportunities ...

Up Around the Bend in the Aftermarket

Buried in the middle of a widely productive an informative first day at the Commercial Vehicle Solutions Network (CVSN) Aftermarket ...

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

Coaching your team: Leadership tips from Sam Wyche

Talent is great. But talent alone doesn’t always guarantee success. Great talent still needs great coaches. Sam Wyche knows this all too well. The former NFL player and coach – one of only four men in history to play and coach, as a head coach and an assistant, in a ...

GenNext to hold more webinars

GenNext announces it will host two quarterly educational webinars as part of its mantra to Educate, Mentor, and Recruit in the coming months. The group will hold a webinar with Nancy Friedman, “The Telephone Doctor” at 11 a.m. EST on Wednesday, Oct. 8, and a webinar with leadership expert ...

Truck platooning technology nearing marketplace

Peloton, Denso and Meritor WABCO introduced latest innovation in truck fuel efficiency and safety technology, multi-truck platooning, during a press event Tuesday at the World Congress for Intelligent Transportation Systems in Detroit. Designed featuring technology from all three businesses, Peloton's soon-to-be-released truck platooning software is "the largest single product ...

Extracurricular activities

My high school guidance counselor was a big fan of extracurricular activities. She would constantly push students to get out of the classroom and try other things — sports, arts, student government, volunteer work. What we did was never as important as the fact that we actually did it, because ...

DOTY Finalist: Blaine Brothers

Clocks don’t mean that’s helped Blaine Brothers much at Blaine Brothers. Sure, all of their locations have them, but they are more decorative than anything. Customer downtime is the only time that really matters. “We try to have 100 percent complete customer satisfaction at all times,” says Kevin McCarty, vice president of ...

CSA and the technician

With three decades of experience in the heavy-duty maintenance industry, Tommy Davis is no stranger to CSA. The aftermarket veteran dealt with the program on a daily basis as vice president of service centers at AMBEST, Inc., and now shares his knowledge on the program and its impact on service ...

Getting involved in the aftermarket

The heavy-duty aftermarket is an industry of individuals. Talented, driven and financially savvy entrepreneurs populate all corners of the marketplace, and each equipped with different skill sets, these leaders have built strong businesses in an increasingly competi- tive marketplace. But just because a business is in the black doesn’t ...