Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1161 Articles for Truck Parts & Service

Truck Parts & Service’s early 2015 schedule

As some of you may know, 2014 was the first year in quite a while Truck Parts & Service magazine was not scheduled around an editorial calendar. (There’s a blog post detailing why HERE.) We have decided to continue with that strategy in 2015. Our media kit lists one ...

Noregon Systems releases JPRO informational video

Noregon Systems has released a three-minute video highlighting the features and benefits of the JPRO Next Step Service Information Module. Noregon ...

Tis the season – for rush orders

The difficulties of order fulfillment and shipping are never more obvious to the general public than in December. This is the month where everyone needs something right now. It’s the month where shipping the right product at the right time doesn’t just matter to your customers, but also to ...

How to stop worrying and build a crisis management plan

When it comes to handling a crisis, Stanley Kubrick’s 1964 film “Dr. Strangelove or: How I Learned to Stop Worrying and Love the Bomb” is the textbook example of what not to do. And while it’s safe to say the movie’s plot — U.S. Air Force general orders an ...

Understanding failure clues is a requirement for maintaining turbo performance

A turbocharger is a vital component to maximizing the performance of a commercial truck engine. Turbochargers increase engine power, boost fuel economy, and are important components in emission systems. When operating at peak levels, a turbocharger simply makes a truck run better. Today’s factory-installed turbochargers are built to run effectively ...

Randall Funck, partner and owner at ZOR Turbochargers,

A turbocharger turbine wheel is driven by waste gases expelled from an engine combustion chamber. The gases are forced by design structures to be channeled across the turbine wheel, and the faster the gases are expelled the quicker it rotates, Funck says. The turbine also is connected by ...

Tips from the ‘Telephone Doctor’

Building a great company requires great customer service. It doesn’t matter what you build, or what you sell, or how much payback you can offer, if customers don’t like dealing with your team, eventually they will look elsewhere. This is especially true in the heavy-duty aftermarket, where a wealth of suppliers ...

Will ‘Freedom of choice’ offer opportunity for independent aftermarket?

Late last week, the Association of Global Automakers and Alliance of Automobile Manufacturers released a document titled “Consumer Privacy Protection Principles.” In it, the two groups outlined a series of customer privacy options they hope to see manufacturer’s implement and offer to purchasing customers. The groups say these options ...

GenNext webinar keys in on ‘four choices of leadership’

The average employee makes dozens of choices every day that impact the performance of his business. Typically large choices are strategized and agonized over while other smaller decisions are made instinctively. But just because an employee doesn’t give a decision much thought doesn’t mean it doesn’t matter. An employee that ...