Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1136 Articles for Truck Parts & Service

DOTY Finalist: Sadler Power Train

Sadler Power Train Sadler added 10 employees in the last year. When he says it out loud, John Sadler can barely believe it. Ten people. “That’s big. We rarely have like that,” says the president of the back-to- back Truck Parts & Service Distributor of the Year finalist. “But then when I look around, everyone is still ...

Trucking Efficiency debuts new website

The North American Council for Freight Efficiency (NACFE) and Carbon War Room introduce the new www.truckingefficiency.org. A joint effort between the two groups, Trucking Efficiency is dedicated to identifying and promoting efficient technologies for the commercial vehicle marketplace. “This initiative will stimulate increased adoption of efficiency technologies among truck owners ...

Keeping the peace: 4 steps to customer conflict resolution

Step 1: Listen You can’t do anything to address a customer complaint until you know exactly why they’re mad, says Chas Voyles, regional manager of fleet services at Navistar, and chairman of the Technology and Maintenance Council’s (TMC) Service Provider ‘Conflict Resolution’ task force. To do that, you have to ...

Heavy Duty Aftermarket Dialogue registration opens

The Heavy Duty Manufacturers Association (HDMA) has released the agenda for Heavy Duty Aftermarket Dialogue 2015. Next year’s event is again scheduled for the Monday of Heavy Duty Aftermarket Week, Jan. 26, 2015 at the Mirage in Las Vegas. HDMA says Aftermarket Dialogue is “a full day of high-impact content ...

Day 3 at TMC

Another day, another full slate of activities at the Technology & Maintenance Council (TMC) Fall Meeting in Orlando. Wednesday's activities were highlighted by the crowing of the tenth SuperTech national grand champion. For the second year in a row, the honor went to FedEx Freight's Mark McLean. FedEx actually ...

McLean repeats as SuperTech Champ

An emotional Mark McLean held off a challenge from FedEx Freight co-workers Eric Vos and Charles Kerr to become the third repeat winner in SuperTech history on Wednesday at the Technology & Maintenance Council (TMC) Fall Meeting in Orlando. He thanked his fiancé, co-workers and other competitors for their ...

After treatment maintenance tips

After treatment systems have come a long way since their introduction to the trucking industry. The EPA 2007 and 2010 regulations ramped up the technology and performance of the systems to staggering heights. And while today’s after treatment systems are incredibly effective, they aren’t perfect. During a mini-technical session Wednesday ...

Experts offer advice for combating corrosion

They say cleanliness is next to godliness.Well, it’s also mighty helpful when fighting corrosion, experts noted during a technical session Wednesday at the Technology & maintenance Council (TMC) Fall Meeting in Orlando.A fleet that makes cleaning a priority “is going to save money,” says Webb Wheel’s Jim LeClaire. ...

Day 2 at TMC

The Technology & Maintenance Council (TMC) Fall Meeting and SuperTech competition continued Tuesday in Orlando. Complete with a rousing keynote speech from Volvo's Goran Nyberg, a full slate of technician disciplines in the SuperTech competition and technical sessions during the meeting, it was a busy day for all involved.  Below ...

New air suspensions from SAF-Holland

SAF-Holland announces the expansion of its CBX Series Air Suspension/Slider Axle System offering for the North American Trailer Market with its new SAF CBX46 and CBX50. The company says the SAF CBX46 and CBX50 offer the robust 5.75-in. diameter axle technology along with increased capacity and cast steel suspensions, ...