Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1156 Articles for Truck Parts & Service

Understanding failure clues is a requirement for maintaining turbo performance

A turbocharger is a vital component to maximizing the performance of a commercial truck engine. Turbochargers increase engine power, boost ...

Randall Funck, partner and owner at ZOR Turbochargers,

A turbocharger turbine wheel is driven by waste gases expelled from an engine combustion chamber. The gases are forced by design structures to be channeled across the turbine wheel, and the faster the gases are expelled the quicker it rotates, Funck says. The turbine also is connected by ...

Tips from the ‘Telephone Doctor’

Building a great company requires great customer service. It doesn’t matter what you build, or what you sell, or how much payback you can offer, if customers don’t like dealing with your team, eventually they will look elsewhere. This is especially true in the heavy-duty aftermarket, where a wealth of suppliers ...

Will ‘Freedom of choice’ offer opportunity for independent aftermarket?

Late last week, the Association of Global Automakers and Alliance of Automobile Manufacturers released a document titled “Consumer Privacy Protection Principles.” In it, the two groups outlined a series of customer privacy options they hope to see manufacturer’s implement and offer to purchasing customers. The groups say these options ...

GenNext webinar keys in on ‘four choices of leadership’

The average employee makes dozens of choices every day that impact the performance of his business. Typically large choices are strategized and agonized over while other smaller decisions are made instinctively. But just because an employee doesn’t give a decision much thought doesn’t mean it doesn’t matter. An employee that ...

Selling your shop’s analysis services

The two highest variable costs in commercial trucking are fuel and maintenance. While the former grabs its fair share of headlines, maintenance isn’t something fleets take lightly. A strong maintenance program greatly reduces a fleet’s overall expenses. This is an area where your service department can be invaluable. According to a ...

Profiling our Distributor of the Year finalists

It’s been another great year for the Truck Parts & Service Distributor of the Year program. After receiving votes for more than 30 aftermarket businesses during our open nomination process in the spring, we selected four great distributors as finalists for the 2014 award. Blaine Brothers, Sadler Power Train, ...

DOTY Finalist: Wheelco

Satisfying customer needs has directly contributed to the success at Wheelco. “’Customer Driven’ is our core philosophy,” says President Steve Stich. “It’s underneath our name on the literature we hand out. It’s communicated from all of our managers throughout our operation and to the customers.” He adds, “It all starts with ...

Why tire pressure stability is a goldmine for you and your customers

At any given time, Steve Phillips has more than 100,000 commercial tires rolling down North American roadways. As senior vice president of fleet resources at Werner Enterprises, Phillips is responsible for maintaining more than 7,100 trucks and 23,000 trailers for the Omaha, Neb.- based fleet. With such a large investment on ...

TPMS vs. ATIS: What’s the difference?

Tire Pressure Monitoring Systems (TPMS) vs. Automatic Tire Inflation Systems (ATIS) TPMS Required by law for new light-duty vehicles but not yet commercial trucks, TPMS uses sensors on each tire stem to constantly monitor pressure. This information is displayed on a digital monitor inside the tractor in real-time. The monitor also ...