Articles by Lucas Deal

Lucas Deal is the editor of Truck Parts & Service and Successful Dealer. He can be reached at lucasdeal@randallreilly.com.

Lucas Deal has posted 1184 Articles for Truck Parts & Service

GALLERY – Wednesday at HDAW

Heavy Duty Aftermarket Week (HDAW) 2015 transitioned from educational to conversational Wednesday in Las Vegas. Beginning with a record-setting number of one-on-one sessions Wednesday morning and continuing through an equally massive trade show and industry reception, this year's milestone event continues to outdo itself. HDAW might end tomorrow, but the results of conversations held today will impact ...

The Age of Disruption

We are in a tumultuous age. Business moves faster today than any point in the past, and operating within today's increasingly competitive marketplace takes work. When distribution strategies of old have been disrupted, there only one way to respond, says Dirk Beveridge. You have to update your vision. You have to change. Presenting an educational session Tuesday ...

Selling your personality to your customers

Good news travels fast. Unfortunately, bad news travels faster. "When you make someone happy they tell three people. When you make ...

GALLERY – Tuesday at HDAW

Today was another busy day in Las Vegas at Heavy Duty Aftermarket Week (HDAW). Truck Parts & Service named Six Robblees' as its 13th annual Distributor of the Year, Dr. Tony Alessandra roused the audience with an excellent presentation on how personality impacts sales, and, of course, the yearly trade ...

Six Robblees’ wins Distributor of the Year

Six Robblees' has been named the 13th annual Truck Parts & Service Distributor of the Year, sponsored by Minimizer and Meritor, during the opening general session of Heavy Duty Aftermarket Week (HDAW) today at the Mirage in Las Vegas. Based in Seattle, Wash., Six Robblees' is a 102-year old third-generation ...

Timken debuting its Commercial Vehicle Tech Tips at HDAW

The Timken Company is debuting more than a dozen new Commercial Vehicle TechTips at the Heavy Duty Aftermarket Week (HDAW) today and tomorrow in Las Vegas. Timken will showcase its technical training and products at Booth 700 during the HDAW trade show today and tomorrow. As a technical leader in the ...

GALLERY – Monday at HDAW

The tenth annual Heavy Duty Aftermarket Week (HDAW) is now underway. The milestone event officially kicked off last night with the annual opening reception, and it was preceded by a great day of Heavy Duty Aftermarket Dialogue. A stable economy and correspondingly strong aftermarket anchored the conversation. HDAW continues Tuesday with the presentation ...

The deadly sins of aftermarket service

"The level of performance we've been receiving from third-party service providers is some of the worst I've ever seen," says Lori Coleman, fleet maintenance manager at Gordon Food Service. "When we get a truck back we have to send a technician out to check it -- and ...

OEM, Aftermarket leaders talk quality at SOLD

Testing and raw material sourcing were hot topics during an active discussion between OEM and Aftermarket suppliers during Service Opportunities Learning Days (SOLD) Monday in Las Vegas. With seven industry experts on hand -- three OEM reps and four aftermarket pros -- a wide selection of questions were posed ...

Dieli talks economic growth at Aftermarket Dialogue

The underrated recovery continues. That was the main sentiment from economic forecaster Bob Dieli during the opening session of Heavy Duty Aftermarket Dialogue on Monday in Las Vegas. Dieli says America's current economic cycle is proving to be stronger and, most importantly, more stable, than it is getting credit for. Now ...