Babine service techs earn top Volvo honors
Each of the five finalist teams invested up to 34 hours of additional service training throughout the competition.
The best preparation for the competition, says Babine’s Matthew Giesbrecht “is doing our everyday jobs. We have to be keen and aware of every truck that comes into our shop, diagnose the issue, fix it to the best of our ability and get the customer satisfied.”
“The competition has been a great team-building experience, creating a lot of unity within our team and the dealership,” Giesbrecht said. “It’s good to have a team of really accomplished individuals that can do their job and work well under pressure.”
This year’s competition was the largest to-date with a 70 percent increase in dealership participation compared with the 2011 event.
“The high level of participation in the 2012-2013 competition is a real win for technicians, dealers and customers,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “The VISTA competition boosts training, builds knowledge and strengthens teams, which ultimately improves the customer experience.”
The biennial VISTA competition began as a national event in Scandinavia in 1957 and expanded to a global event in 1977. The competition is open to all aftermarket employees in the service network.
This year 16,710 people forming 4,391 teams from 93 countries participated worldwide.