April 7, 2014
Cartell has extended the warranties on its gate opener and alarm systems to five years.
Originally, Cartell offered standard one or two-year warranty for its products. But in light of its subnormal return rate, the longevity of its field life, its virtual service-free history and anticipating the good will of its customers, Cartell increased its warranty to five years.
“With a product return rate below the industry standard, and an average field life of at least twelve to fifteen years, I saw no reason not to increase our warranty to five years,” says Jonathan Bohannon, President/CEO of Preferred Technologies Group. “The decision has paid off: the increase of customers and sales since the decision underlines it was a wise move.”
Bohannon attributes the long field life of Cartell, gate opener and driveway alarm products to quality. “Quality is not simply one of our goals, it is the goal,” he says. “We do 100 percent product testing and if each product does not meet our strict requirements, it does not leave our facility.”