Daimler certifies Stoops for Elite Support

Management Jason Cannon April 30, 2013

“He later called and said he was so impressed that he wanted us to bid on his business. We now have a truck order, his service work and body work,” he says. “I later asked him why he chose us and he simply said, ‘I wish I was treated that way everywhere I went, I feel comfortable having you handle my business.’”

Gast says this new customer, based on his experience with their customer service, has also referred another large customer to Stoop’s Freightliner of Lima.

On average, dealer certification achievement takes seven months.

Stoops’ Lima dealership has 75 employees, 24 service bays, 18 body shop bays and a $2 million-plus parts inventory.

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