December 12, 2013
Decisiv, Inc. has announced results and findings of its Fourth Annual Maintenance Summit.
This year’s Summit featured a record number of fleet and service provider attendees who highly rated the event in a post-Summit survey. Planning is already underway for the Fifth Annual Decisiv Maintenance Summit, to be held in November 2014.
“This unique gathering of fleets, dealers and service providers– many of whom already use our SRM solution— enables collaboration and communication about key financial metrics and best practices,” says Michael Riemer, vice president, products and channel marketing at Decisiv. “Our attendees report that these summits are invaluable for openly discussing and brainstorming, and that they take home some very valuable information that can ultimately impact their company’s revenue and profitability.”
The Summit was facilitated by Jack Porter, senior consultant at Decisiv, who has been instrumental in the growth and the success of the event for the last four years. For the 2013 Decisiv Maintenance Summit, 8 out of 10 attendees were either very satisfied or satisfied with the overall meeting program. High marks were also given for meeting topics and discussions, presentations and facilitator preparedness, Decisiv says. Receiving rave reviews as well was the free exchange of ideas about pressing industry issues, such as the growing technician shortage and how to improve staff productivity and utilization by using more accurate measures and comparisons of technician skills.
On the summit agenda were presentations and discussions about the challenges of managing down equipment and service events, accessing information that can be used to measure and improve service and repair operations, communications issues that might hamper asset utilization, and best practices around key financial metrics for service and repair activities, the company says. Also covered in detail was how minimizing Days Out of Service (DOS) has a direct impact on bottom line profitability, including use of Decisiv’s new DOS Impact Calculator, the company says.
Decisiv Maintenance Summit attendees also were introduced to a new benchmarking and best practice exchange service that will be available in 2014 to help improve the performance of maintenance operations and generate greater returns on investment in assets and personnel.