Detroit Diesel’s Virtual Technician wins award

News Jason Cannon May 17, 2013

Detroit Diesel Corporation announced Friday that its Virtual Technician onboard diagnostic system received a Silver Award in the Applied Technologies/Smart Systems category at the Edison Awards.

Established in 1987 and named after Thomas Alva Edison, the Edison Awards are among the most prestigious accolades honoring excellence in product and service development, human-centered design and innovation. Evaluated by a panel of 3,000 judges, award winners represent game-changing products, services and excellence.

Developed in collaboration with Zonar and available for Freightliner and Western Star trucks with an EPA 2010 and later Detroit engines, the proprietary Virtual Technician technology helps reduce downtime and decrease maintenance costs by providing a technical snapshot of the engine’s status as soon as the Check Engine light comes on. The Detroit Customer Support Center then relays the information to the provided contact to determine the exact issue, recommended service, how soon the engine needs to be serviced, and supply the closest authorized Detroit service location. Trained technicians are then alerted in advance of the customer’s arrival, so they can line up the parts, arrange for service and repair the problem.

“Being recognized with an Edison Award is a significant honor, and we are proud that Detroit Virtual Technician has earned this achievement,” Richard Shearing, general manager of sales, Detroit, says. “Virtual Technician is a ground-breaking technology that underscores our unwavering commitment to providing our customers with the most advanced tools to increase productivity and efficiency.”

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