Mack launching maintenance telematics platform

News Jason Cannon October 3, 2013

ALLENTOWN, Penn. – Mack Trucks Thursday launched Mack GuardDog Connect, a telematics service solution built in its GuardDog maintenance monitoring system.

John Walsh, Mack vice president of marketing, says GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.

GuardDog’s maintenance monitoring system keeps an eye on the truck and makes the driver aware of potential issues. If the situation is something like a clogged filter, low fluid level or upcoming recommended service interval, GuardDog sends a message to the driver via the Mack Co-Pilot display on the dash.

The new GuardDog Connect, programed to diagnose 30 engine and aftertreatment faults, is fully integrated into the truck when manufactured and kicks in when a serious fault is detected.

This triggers a series of events that starts with an automatic alert to Mack OneCall, Mack’s 24/7 customer support center staffed by trained support specialists.

Upon receiving the notification and while the driver continues working, the Mack OneCall team immediately evaluates the situation, and a case is opened in the Mack ASIST web-based fleet service management platform.

The owner or fleet service manager is contacted via email, phone, text or other means of their preference, and the repair planning process begins through a customer-chosen dealer. The Mack team can help the customer find a dealer along the truck’s current route, Walsh says, further saving time.

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