You check again. Nothing. Then maybe you go back and look on a shelf. Not there, either.
You don’t have what your customer needs.
From here, that customer has two options. He can walk out and go somewhere else, or he can request you to find the part for him.
Obviously you want him to choose the latter, but how? How do you service a customer when you don’t have what he needs?
In situations like this, having best practices and operating procedures to quickly get that part can be a game changer. You’re never going to have everything — no one is, and customers know that — but if you know how to get anything fast you can become someone a customer can rely on.
There are three essential steps in creating a parts procurement best practice for your facilities.
