The new website replaces MeritorPartsOnline.com in the United States and Canada.
“Our goal is to deliver a best-in-class, time-saving and user-friendly website that reduces the amount of effort needed for customers to identify the exact replacement parts they need,” says Brett Penzkofer, vice president, Aftermarket, North America for Meritor. “We’re continuing to offer innovative technology solutions such as MeritorPartsXpress.com to increase service levels, improve satisfaction and help grow our customers’ business.”
Meritor says the website, which was previewed last weekend at the GenNext and CVSN Distributor Training Expo, improves search functionality offers quick identification of replacement parts by Meritor part number and product line, competitor part number or keyword.
Catalog navigation can be used to correctly identify replacement parts from Meritor’s large selection of product families. And to assist in the part-selection process, Meritor says the website hosts more than 40,000 images, including photographs, line drawings and three-dimensional and 360-degree visuals of Meritor’s family of aftermarket products.
“The website’s advanced customer service tools will make it easier for Meritor’s Aftermarket team to deliver faster assistance to registered users,” says Justine Scriptunas, director, Innovation & Technology for Meritor’s Aftermarket business.
In addition to searching for replacement parts and product information, Meritor says visitors to the new site can:
- Obtain pricing, parts availability and interchange part numbers
- Create requisition lists
- Track shipping status
- Locate local dealers or distributors
Additionally, Meritor says registered users can log in to find additional features and perform multiple functions, such as:
- Reviewing account information for their current orders, saved orders and requisition lists
- Placing stock or filling emergency orders
- Requesting competitor cross references
“The site also contains more than 10,000 related and suggested parts to help our customers identify additional components they may require for their truck and trailer repair needs,” Scriptunas says. “A wide-range of technical publications, specifications and bills of materials will help customers identify the correct replacement part or determine any related parts needed to service a commercial vehicle.”
