MHC Kenworth implements new repair communication platform

News Jason Cannon January 15, 2014

MHC Kenworth says it has launched an online system which provides real-time visibility for truck repairs from scheduling to invoicing, making it easier to get a truck in and out of the shop and back on the road.

Through RoadPulse, scheduling a repair at MHC facilities is instantaneous and available seven days a week, 24 hours a day. The company says RoadPulse provides online visibility to all stages of approvals and allows customers to receive immediate status updates of repairs, and an automated repair complete notification is sent when the job is finished.

“Our main goal with RoadPulse is to facilitate more efficient communication processes funneled beyond a phone call, keeping customers informed about their truck repairs from start to finish at any time of day or night,” Director of Service Operations Darrin Weimer says.

“Since the onset of technology and computer-based communications, there’s been a need for this type of program,” Conway Truckload Supervisor of Fleet Maintenance Johnny Presley, Sr. says. “RoadPulse is easy to use and saves us the time it takes to make phone calls and set up appointments. There’s no guesswork on the dealership side for what we need done because it’s all in writing.”

The system allows users to interact with MHC based on their preferred method of communication, whether it’s a phone call, text or email. Multiple profiles can be set up, allowing drivers to be notified immediately about the status of their truck.

“It’s proven to be a very useful tool for us, as it gives our drivers more of a buy-in on what’s going on with the truck repairs,” Danny Herman Trucking Director of Maintenance Daniel Cook said. “From day one it’s worked well, and I would recommend it to others, no matter the fleet size.”