May 22, 2013
Power Train Service recently hosted its annual sales meeting in Indianapolis, with this year’s theme being “Think, Act, Be Different.”
“This year’s meeting was aimed at communicating two directives: an internal push towards evolving the company’s culture and placing a distinct focus on the factors affecting today’s aftermarket service industry,” says Lyle Bass, president of Power Train.
“The definition of customer service has changed,” adds Brandon Ford, Power Train sales manager. “It’s all about the experience now, and we must do more to enhance the customers experience with our company.”
Supporting this idea, Power Train has announced major changes in the corporate culture, including equipping each territory manager with iPads, developing a stronger wireless communications network and shifting identity from a parts supplier to a complete fleet maintenance company, capable of being the market’s one-call solution for commercial vehicle care.
“Power Train is poised to make the changes necessary to evolve itself into the parts and service provider the market is asking for,” says Ford.
In addition to its internal changes, Ford says the sales staff at this year’s meeting also were encouraged to increase the mediums by which they communicate with their customers. “If you’re not emailing and texting with your customers, you’re missing the boat.”
Vendor support for the sales meeting was offered by Bendix, Donaldson, Eaton, HDA Truck Pride and Thermal Dynamics. Power Train Service is a member of HDA Truck Pride serving the Illinois, Indiana, Kentucky, and Ohio markets. Also owned and operated by Power Train is Truckers 24-Hour. Road Service in Indianapolis and Colyer Truck Service in Cincinnati. For more information about Power Train Service or any of its subsidiaries, visit www.pwrtrain.com.