Navistar


Getting to the source: How industry manufacturers find new raw material suppliers

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April 28, 2016

The following comes from the April 2016 issue of Truck Parts & Service. To read a digital version of the magazine, please click the image below.  Selling premium, high-quality products is a common differentiator in the aftermarket. Premium ...

Avoiding the tempation of emission tampering

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April 9, 2015

This is Part I of a five-part special report on emission tampering released last week by Successful Dealer. For access to Parts II-V, please see the links at the bottom of the page.

Tips for recording customer service complaints

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September 17, 2014

Few scenarios are more stressful to a service department than a customer complaint. They appear out of nowhere and can turn your entire operation upside down. Recording your actions during a critical event (like a ...


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