Technical fouls: Finding, paying, training and keeping techs

Management Jason Cannon January 28, 2013

Opinions vary on the depth of knowledge techs should have, but they could easily be categorized in two groups: A lot and A bunch.

David Milne, with the Automotive Training Managers Council (ATMC), says today’s techs are facing a unique challenge rarely seen before.

“We are currently training technicians for jobs that we don’t know what they’ll be like,” he says, adding that the continual evolution of on-board computers has pushed available training to its limits. “Throughout (the technicians’) careers, probably every component on that truck is going to have an electrical tie in with it.”

“What is a vehicle now,” Tom Kotteno with Snap-on Nexiq asks. “It is a group of computers; a group of sensors.”

Darry Stuart, President and CEO of DWS Fleet Management Services, says that while technicians’ skills can vary, one asset is a must.

“They need a CDL,” he says. “That’s number one. If for nothing else, that training gives them some basic awareness and basic repair skills.”

After techs have gone through proper basic training and certification programs, they’re ready to hit the job market.

However, Stuart says potential employers need to understand what the recent graduates are looking for.

“They need benefits at a reasonable rate,” he says. “They want holidays off equal to the office staff. They want weekends off and overtime pay.”

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  • bozzer 52

    One of the best written articles I have read lately about training & retention of diesel techs.