Blogs

The new roadblock to Right to Repair

By
July 27, 2017

The Right to Repair debate has resurfaced again in Massachusetts. Last month the northeastern commonwealth—the first state to pass Right to Repair legislation into law—held a public hearing regarding its House bill 2784. First proposed in January and backed heavily by the Auto Care Association, H-2784 is written as “an Act providing for an investigation and study by the Office of Consumer Affairs and Business Regulation ...

Heavy-duty distributors: Retune your brand and find your partners … fast

By Bill Wade, Wade & Partners Your brand statement encompasses your company’s beliefs about your competitive edge. It’s your company mantra. Many distributors proclaim something like, “Our good people deliver good service” (ATA’s unfortunate Good Stuff… Trucks Bring It!). Fine, but most companies don’t have measurable, customer-centric service excellence that could help them earn a dominant share of accounts, have the firmest prices or become first-choice for ...

Did the Soft Data turn into Hard Data?

By Robert Dieli, RDLB, Inc., in-house economist at MacKay & Company This happens to be one of those situations where the lead time between the writing of a piece and its appearance can actually be helpful to both the person reading the article and the person writing it. As we put “pen to paper” (actually as we click away on our keyboard) we are looking at an industry ...