Topics Blogs

Truck Parts & Service’s early 2015 schedule

As some of you may know, 2014 was the first year in quite a while Truck Parts & Service magazine was not scheduled around an editorial calendar. (There’s a blog post detailing why HERE.) We have decided to continue with that strategy in 2015. Our media kit lists one ...

Is a Private Equity Partner Right for You?

Exploring all options is a healthy exercise, especially as part of a yearly planning process. Thinking it may be time to partner up? Maybe take some chips off the table? Don’t feel like the Lone Ranger. Deloitte polled more than 500 middle market executives and found that nearly 60 percent ...

Tis the season – for rush orders

The difficulties of order fulfillment and shipping are never more obvious to the general public than in December. This is the month where everyone needs something right now. It’s the month where shipping the right product at the right time doesn’t just matter to your customers, but also to ...

Tips from the ‘Telephone Doctor’

Building a great company requires great customer service. It doesn’t matter what you build, or what you sell, or how much payback you can offer, if customers don’t like dealing with your team, eventually they will look elsewhere. This is especially true in the heavy-duty aftermarket, where a wealth of suppliers ...

Management Trek: The Next Generation

For the first time in history, four different generations of employees are working side-by-side in the workplace, and a record-topping fifth generation is on its way.  Gail Wilkinson, human resources director for Karmak, noted at the company's annual Leadership & Technology conference in St. Louis last month that we're ...

Real Penetration: 5 x 5 Service

A number of years ago, I had the good fortune to hear a lecture by the organization and quality guru W. Edwards Deming. It was strange, because the talk was being delivered at a seminar presented by the Japanese Union of Scientists and Engineers, in Tokyo, because no Americans ...

How to get the fire marshal to bless your natural gas conversion

Stepping out and embracing new technologies can be a lonely venture, especially if you’re one of a very small group of people who understand what you’re trying to accomplish. Shop owners looking to expand into natural gas service have found this out on more than one occasion. Many local ...

Are you ready for 2025?

August’s Commercial Vehicle Outlook Conference focused heavily on new technology entering the trucking industry. Telematics and prognostics led the discussion, but during one of the conference’s final sessions the discussion turned to autonomous trucks. Futuristic as the driverless truck may sound, Rich Glasmann, vice president, OEM strategy, sales and marketing ...

Planning is not Simply Multiplying the Past

The parts business is a collection of micro-bursts — regionally, vocationally, technologically. Volumes and profitability turn on a dime, with nothing to blame but the essential aftermarket cop-out: the weather. Business cycles appear as a chimera — often definable only in hindsight. Learn from history, sure. But wallow in it ...

Competition changes everything

Intense competition pushes everything to the outer limits of what we think is possible.  Most techs in the room know this competition is intense - but, is SuperTech pushing us to the limits?  Is it helping to reset the boundaries of what we’ve come to expect from our ...