Topics Blogs

CSA and the technician

With three decades of experience in the heavy-duty maintenance industry, Tommy Davis is no stranger to CSA. The aftermarket veteran dealt with the program on a daily basis as vice president of service centers at AMBEST, Inc., and now shares his knowledge on the program and its impact on service as a professional trainer at GTD+, LLC ...

Getting crushed in the ripple effect

Have you ever seen the beginning of a tidal wave? Not the front-facing part; the part that levels everything in its path. The beginning. The genesis. It’s barely more than a ripple. That ripple builds momentum over time and eventually becomes one of nature’s most powerful forces. The trucking industry is ...

A VST May Be Worth As Much As an MBA

The Internet, mobile everything, sensors down to torque on key nuts and bolts, GPS, smartphones, electronic vehicle and driver tracking, social media, miniature electronics, instantaneous vehicle condition data transfers, RFID, remote diagnostics … these e-updates combine to fundamentally change the way trucks and fleets operate. Three recent CCJ stories ...

The rest of the stor(ies)

I cannot believe we’re in August. This year is flying by. With August’s print edition hitting the mail this week, it’s time for us to once again look at what’s coming up in Truck Parts & Service during the remainder of 2014. Most of the stories listed below were announced ...

Changing sales force utilization

Annual plan; three-year outlook, LRP … August starts the planning season. About this time every year, distributors and suppliers engage in the time-consuming ritual of setting sales goals and profit expectations. Later, when they miss these targets, many revert to the traditional approaches to improving sales performance: changing the compensation ...

The four rules of data

With so many new avenues to acquire data in today’s trucking industry, it is important aftermarket businesses don’t forget their best data asset— customer information. All customer interactions offer aftermarket businesses an opportunity to acquire knowledge. From basic stock orders to rush deliveries to vehicles down on the highway, each ...

The white stuff: Turning a white paper into a salesperson

Companies spend truckloads of cash every year on marketing initiatives for which they don’t even know how to calculate their return on investment. Print and digital advertisements and social media campaigns are key components in an effective marketing strategy, but there is much more out there that compliment them. A ...

To Catch A Thief

I’m going to let this one speak for itself. Here’s a great story from Karmak on how one of its business systems was used to quickly identify and apprehend a parts thief. In reading this story, I can’t help but wonder: Without Karmak’s technology, how long would it have taken to ...

The second half

As we prepare for the upcoming long holiday weekend, it’s time to again look at what’s scheduled for Truck Parts & Service in the coming months. Our Distributor of the Year nomination period ended last Friday, and the finalists will be announced next week. After those businesses are announced, ...

Truck dealers jumping in used market head-first, and the aftermarket should follow

Used Class 8 tractors are selling for record prices – a fact that isn’t lost on some of the industry’s largest players. Recently, Penske and Rush Enterprises each announced plans to construct brick and mortar truck lots for used truck sales. Rush recently opened its first Rig Tough used truck ...