Topics Blogs

The problem with selling solutions

How’s that old adage go? “People do business with people they like.” Yeah, that’s the one. Plenty of wisdom there, right? Funny thing about old adages; they’re old. Of course people do business with people they like. But they leave the people they like in the wake of doing business with people who bring them value. They like people who tell ...

Looking ahead

As the aftermarket turns its attention to post-HDAW 2015, it's time to look at what's next for Truck Parts & Service. I brought a lot of great aftermarket stories ideas home from the desert, and its my hope to cover them at various points this calendar year. Below is what's on the schedule for Truck Parts ...

Service Integration as a Competitive Weapon

For many distributors, service has become a vital source of revenue, customer satisfaction and competitive differentiation. Whether driveline bench service, mobile maintenance or on-vehicle, many companies recognize the value of becoming a service-led organization and are re-aligning their service operations with their overall business strategies. Why? Distributors are looking to new ...

What’s next for Truck Parts & Service magazine

So it’s 2015 already. That happened fast. While I’ll readily admit I haven’t planned out the pages of the Truck Parts & Service to the conclusion of this new year, I do know what’s on the schedule for the first third of the year. The feature story list is below, and ...

Trucking’s hottest topics of 2014

With 2014 rapidly coming to a close, Truck Parts & Service has already begun its year-in-review wrap up with our ten most-read new product releases of the year. Our ten most-read new stories also is set to publish this week, but when we’re wrapping up a year as interesting ...

Truck Parts & Service’s early 2015 schedule

As some of you may know, 2014 was the first year in quite a while Truck Parts & Service magazine was not scheduled around an editorial calendar. (There’s a blog post detailing why HERE.) We have decided to continue with that strategy in 2015. Our media kit lists one ...

Is a Private Equity Partner Right for You?

Exploring all options is a healthy exercise, especially as part of a yearly planning process. Thinking it may be time to partner up? Maybe take some chips off the table? Don’t feel like the Lone Ranger. Deloitte polled more than 500 middle market executives and found that nearly 60 percent ...

Tis the season – for rush orders

The difficulties of order fulfillment and shipping are never more obvious to the general public than in December. This is the month where everyone needs something right now. It’s the month where shipping the right product at the right time doesn’t just matter to your customers, but also to ...

Tips from the ‘Telephone Doctor’

Building a great company requires great customer service. It doesn’t matter what you build, or what you sell, or how much payback you can offer, if customers don’t like dealing with your team, eventually they will look elsewhere. This is especially true in the heavy-duty aftermarket, where a wealth of suppliers ...

Management Trek: The Next Generation

For the first time in history, four different generations of employees are working side-by-side in the workplace, and a record-topping fifth generation is on its way.  Gail Wilkinson, human resources director for Karmak, noted at the company's annual Leadership & Technology conference in St. Louis last month that we're ...