Topics Blogs

Be a professional helper

The customer is always right. Except in cases where they aren’t. It sounds counter-intuitive to one of the longest standing business idioms in the world, but the customer isn’t always right. And in cases where the customer doesn’t know what he or she is talking about, telling them what they want to hear can damage your ...

Aussie tech team named Scania’s best globally

A group of service technicians from Australia defeated teams from New Zealand and Finland in a head-to-head knockout competition this past ...

A teaser for 2014

Earlier this month I started conducting interviews with various aftermarket professionals for my upcoming January cover story on the state of the aftermarket. While I’ll have more from everyone on what I've heard in January’s issue of Truck Parts & Service, I wanted to share a few interesting notes that have come from my first ...

Scania seeking the best techs in the world

This week, the best Scania technicians from around the world will descend on Södertälje, Sweden for a place on the truck marker's elite Scania Top Team. In the eighth installment of the international Scania Top Team event, the world's 10 most skilled Scania service teams will gather to compete for the Top Team ...

A day at the races with Alliance Truck Parts

As my Twitter followers know, last weekend I headed south to Miami to attend the final NASCAR Nationwide Series race of the year, the Ford EcoBoost 300 with Alliance Truck Parts. The No. 12 Alliance car, owned by Penske racing and driven by three-time Indy Racing League (IRL) and ...

Patriots do more than an occasional flag wave

Time to Look at Real Solutions for Wounded Warriors As I write this, it happens to be Veterans’ Day (Armistice Day to those of my age). Certainly one does not have to go far to see most media wane patriotic (some overnight), and that is fine as far as ...

Let us be your guide

Have you ever had a customer come in and drop some old, rusty, nearly indistinguishable part on your counter? He tells your counter person he needs a new one. Your employee responds with a “No problem,” then comes in to your office and says he says no idea where ...

How transparent is your operation?

Last week I wrote an article for Successful Dealer’s weekly newsletter on improving transparency in the workplace. Defined as “a situation in which business and financial activities are done in an open way,” transparency is a great method to build trust and cohesiveness between a management team and ...

More tips on integrating service as a competitive weapon

(This is part two Bill Wade’s two-part educational feature on service. For part one, CLICK HERE.) Making GP Increases into ROI or EBITDA Increases Growing profitability is a challenge requiring thorough understanding of distributor and customer costs in the supply chain, cost of equipment ownership, employee costs and others. Cost-cutting ...

Integrating service as a competitive weapon …

… In heavy-duty truck parts and equipment distribution. (This is part one Bill Wade’s two-part educational feature on service. Be sure to check www.truckpartsandservice.com again Friday for part two of the article.) For distributors, especially those in the heavy-duty truck parts business, service is a vital source of revenue, customer satisfaction ...