Topics Management

CRM expert to present at HDAW

Randy MacLean, founder of Waypoint Analytics, will be a featured presenter at Heavy Duty Aftermarket Week (HDAW) 2015, scheduled for Jan. 26-29, 2015 at the Mirage in Las Vegas. HDAW organizers says MacLean’s presentation, Elevating Sales Systems Using Analytics & CRM, will focus on three major topics: Why companies are actually making more money than they ...

CK Commercial Vehicle Research fleet study now available

CK Commercial Vehicle Research has completed its 2014 annual fleet study. Sixty-six representatives from small, medium and large for-hire, private and government fleets operating 40,000-plus Class 8 vehicles responded to this year’s 20-question survey covering: Planned 2015 truck and trailer purchases for replacement and added capacity, brand choices, driver ...

Northwood University preparing for Tire Leadership 21 program

Northwood University announces dates for the next Tire Leadership 21 education program have been announced by the school’s Center for Tire & Service Education (CTSE). The next two-week seminars will be held March 22-27 and Sept 13-18, 2015. Participants must attend both sessions. According to Northwood University, Tire Leadership 21 ...

VIPAR celebrates 25 years of success

The silver anniversary for VIPAR Heavy Duty has been good as gold. Speaking at the opening general session of the group's annual meeting Monday in Marco Island, Fla., VIPAR Heavy Duty President and CEO Steve Crowley says the buying group is on its way to its best year ever. Projections ...

Tech demand outpacing schools’ ability to supply them

Growing up, there was little doubt Jeremy Dones would join the military. What might come after was anybody’s guess. “I always liked trucks,” he says. “It was kind of a family thing; always working on stuff and fixing things.” After a four-year tour of duty with the U.S. Marine ...

CVSN installs new directors

The Commercial Vehicle Solutions Network (CVSN) installed three new directors to its board at its Aftermarket Distribution Summit last month in Nashville. In an effort to keep the lines of communication open and get valuable input and feedback between the CVSN members and their supplier partners, CVSN has two ...

GenNext holds successful webinar

GenNext held its second training webinar as part of its Educate, Mentor and Recruit platform last week. The speaker was “The Telephone Doctor” Nancy Friedman. An expert in customer service and public relations, Friedman’s presentation focused on some topics addressed during her speech at CVSN’s Aftermarket Distribution Summit last ...

TruckPro rolling out Mitchell 1 platforms across network

TruckPro, the largest independent truck and trailer service center network across Canada, has chosen Mitchell 1’s suite of online truck repair solutions to enhance the ability of their service centers to accurately diagnose and repair Class 4-8 trucks. Mitchell 1’s suite of Web-based products now being utilized by the ...

Bergstrom celebrate 65 years in business

This year marks the 65th year in business for Bergstrom Inc., a global leader in the design and supply of climate systems to the commercial vehicle industry. The Rockford, Ill.-based company is celebrating this milestone with “Blue Sapphire” events at six facilities across the United States and world. Bergstrom was ...

A clean sell: Providing DPF cleaning

For the service providers out there, what do you offer in your preventive maintenance package? Do you include diesel particulate filter (DPF) cleaning? If you don’t, it’s not a bad idea to consider adding it. Most DPFs in use in North American trucks today can be cleaned in an hour ...