Topics Management

Rudy Guiliani to speak at upcoming VIPAR Heavy Duty conference

Rudy Giuliani, the former mayor of New York City, will serve as the keynote speaker for the VIPAR Heavy Duty ...

CMA adds new sales managers

Double Coin and CMA has added Brian Riddell as regional sales manager for Canada and Juan Alberto Gonzalez as regional sales manager for Mexico. Riddell has more than 20 years of experience in the tire industry, most of which was spent leading teams at Michelin and Bridgestone where he managed a variety of product lines, ...

DOTY Finalist: Sadler Power Train

Sadler Power Train Sadler added 10 employees in the last year. When he says it out loud, John Sadler can barely believe it. Ten people. “That’s big. We rarely have like that,” says the president of the back-to- back Truck Parts & Service Distributor of the Year finalist. “But then when I look around, everyone is still ...

Keeping the peace: 4 steps to customer conflict resolution

Step 1: Listen You can’t do anything to address a customer complaint until you know exactly why they’re mad, says Chas Voyles, regional manager of fleet services at Navistar, and chairman of the Technology and Maintenance Council’s (TMC) Service Provider ‘Conflict Resolution’ task force. To do that, you have to ...

Heavy Duty Aftermarket Dialogue registration opens

The Heavy Duty Manufacturers Association (HDMA) has released the agenda for Heavy Duty Aftermarket Dialogue 2015. Next year’s event is again scheduled for the Monday of Heavy Duty Aftermarket Week, Jan. 26, 2015 at the Mirage in Las Vegas. HDMA says Aftermarket Dialogue is “a full day of high-impact content ...

Lean operations bring customers value

Lean operations solve problems that deliver value to their customers according to Rajan Kamath, president of Artesiaa Consulting. Kamath - leading a discussion at the Technology & Maintenance Council (TMC) of American Trucking Associations Fall Meeting in Orlando, Fla. Tuesday titled "Lean Principals: The Application of Structured Problem Solving ...

TMC to tackle tech mentorship

The Technology & Maintenance Council (TMC) has created a new task force to help combat the heavy-duty technician shortage. The task force has been named "Mentor Development." It will be led to Homer Hogg of TA-Petro, and will work to give service providers guidance on cultivating and grooming young ...

Let’s get critical: Record keeping key to surviving customer complaints

Few scenarios are more stressful to a service department than a customer complaint. They appear out of nowhere and can turn your entire operation upside down. Recording your actions during a critical event (like a complaint) is crucial. In a situation where tempers run high, the ability to show your ...

Northwood University introduces aftermarket MBA program

The new Motor Vehicle Aftermarket Executive MBA from Northwood University’s DeVos Graduate School is designed with the career demands of emerging and established industry leaders at all levels of the aftermarket supply, distribution and service network in mind. The inaugural class of this fully accredited MBA program will kick ...

That’s a wrap: Day 2 at CVSN

Tuesday was another busy day in Nashville at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit continued at the Gaylord Opryland Hotel. The day featured six supplier meetings, two educational seminars, a series of CVSN board meetings and an exciting evening featuring magician and comedian Harry Maurer. Below are ...