Topics Management

TruckPro rolling out Mitchell 1 platforms across network

TruckPro, the largest independent truck and trailer service center network across Canada, has chosen Mitchell 1’s suite of online truck ...

Bergstrom celebrate 65 years in business

This year marks the 65th year in business for Bergstrom Inc., a global leader in the design and supply of ...

A clean sell: Providing DPF cleaning

For the service providers out there, what do you offer in your preventive maintenance package? Do you include diesel particulate ...

TMC, NATMI joining forces to boost CDM/E, CSM/E programs

American Trucking Associations’ Technology & Maintenance Council (TMC) and the North American Transportation Management Institute will team up to strengthen and increase the visibility of the Certified Director of Maintenance certification (CDM/E) and Certified Supervisor of Maintenance certification (CSM/E), the agencies announced. As part of its five-year strategic plan, ...

Turning cores into cash

You wouldn’t throw cash away, or toss a pile of checks in the trash. So why are there old cores collecting dust in your warehouse? While they admittedly don’t look or smell like greenbacks — in the aftermarket — cores equal cash. The more you return, the more you earn. Creating ...

New engineering VP at Reyco Granning

Reyco Granning has hired of John Stuart as vice president of engineering. With more than 24 years of experience in engineering for the transportation industry, Stuart has served in senior leadership positions for some of the leading manufacturing companies in both the trailer and powered vehicle markets, Reyco Granning ...

Rudy Guiliani to speak at upcoming VIPAR Heavy Duty conference

Rudy Giuliani, the former mayor of New York City, will serve as the keynote speaker for the VIPAR Heavy Duty Annual Business Conference, scheduled for Oct. 19-24, 2014 at the Marco Island Marriott in Marco Island, Fla. Giuliani’s presentation will address “Principled Leadership.” In addition, he will touch upon ...

CMA adds new sales managers

Double Coin and CMA has added Brian Riddell as regional sales manager for Canada and Juan Alberto Gonzalez as regional sales manager for Mexico. Riddell has more than 20 years of experience in the tire industry, most of which was spent leading teams at Michelin and Bridgestone where he ...

DOTY Finalist: Sadler Power Train

Sadler Power Train Sadler added 10 employees in the last year. When he says it out loud, John Sadler can barely believe it. Ten people. “That’s big. We rarely have like that,” says the president of the back-to- back Truck Parts & Service Distributor of the Year finalist. “But then when ...

Keeping the peace: 4 steps to customer conflict resolution

Step 1: Listen You can’t do anything to address a customer complaint until you know exactly why they’re mad, says Chas Voyles, regional manager of fleet services at Navistar, and chairman of the Technology and Maintenance Council’s (TMC) Service Provider ‘Conflict Resolution’ task force. To do that, you have to ...