Topics Management

TMC, NATMI joining forces to boost CDM/E, CSM/E programs

American Trucking Associations’ Technology & Maintenance Council (TMC) and the North American Transportation Management Institute will team up to strengthen and increase the visibility of the Certified Director of Maintenance certification (CDM/E) and Certified Supervisor of Maintenance certification (CSM/E), the agencies announced. As part of its five-year strategic plan, ...

Turning cores into cash

You wouldn’t throw cash away, or toss a pile of checks in the trash. So why are there old cores collecting dust in your warehouse? While ...

New engineering VP at Reyco Granning

Reyco Granning has hired of John Stuart as vice president of engineering. With more than 24 years of experience in engineering ...

Rudy Guiliani to speak at upcoming VIPAR Heavy Duty conference

Rudy Giuliani, the former mayor of New York City, will serve as the keynote speaker for the VIPAR Heavy Duty Annual Business Conference, scheduled for Oct. 19-24, 2014 at the Marco Island Marriott in Marco Island, Fla. Giuliani’s presentation will address “Principled Leadership.” In addition, he will touch upon ...

CMA adds new sales managers

Double Coin and CMA has added Brian Riddell as regional sales manager for Canada and Juan Alberto Gonzalez as regional sales manager for Mexico. Riddell has more than 20 years of experience in the tire industry, most of which was spent leading teams at Michelin and Bridgestone where he ...

DOTY Finalist: Sadler Power Train

Sadler Power Train Sadler added 10 employees in the last year. When he says it out loud, John Sadler can barely believe it. Ten people. “That’s big. We rarely have like that,” says the president of the back-to- back Truck Parts & Service Distributor of the Year finalist. “But then when ...

Keeping the peace: 4 steps to customer conflict resolution

Step 1: Listen You can’t do anything to address a customer complaint until you know exactly why they’re mad, says Chas Voyles, regional manager of fleet services at Navistar, and chairman of the Technology and Maintenance Council’s (TMC) Service Provider ‘Conflict Resolution’ task force. To do that, you have to ...

Lean operations bring customers value

Lean operations solve problems that deliver value to their customers according to Rajan Kamath, president of Artesiaa Consulting. Kamath - leading a discussion at the Technology & Maintenance Council (TMC) of American Trucking Associations Fall Meeting in Orlando, Fla. Tuesday titled "Lean Principals: The Application of Structured Problem Solving ...

TMC to tackle tech mentorship

The Technology & Maintenance Council (TMC) has created a new task force to help combat the heavy-duty technician shortage. The task force has been named "Mentor Development." It will be led to Homer Hogg of TA-Petro, and will work to give service providers guidance on cultivating and grooming young ...

Let’s get critical: Record keeping key to surviving customer complaints

Few scenarios are more stressful to a service department than a customer complaint. They appear out of nowhere and can turn your entire operation upside down. Recording your actions during a critical event (like a complaint) is crucial. In a situation where tempers run high, the ability to show your ...