Topics Management

Felicelli leaving BBB Industries

BBB Industries, LLC, announces Joseph Felicelli has chosen to step down as Chief Executive Officer to pursue other interests. Don Bigler will step into the role of interim CEO, effective immediately. “Joe led our company through a period of tremendous growth and helped to transform the business into the preeminent supplier of remanufactured auto parts in ...

Parts on demand: How to boost your fulfillment rates

Distribution is based on one simple concept: Give the customer what they want when they ask for it. In the ...

Bendix updating its executive board

Bendix Commercial Vehicle Systems LLC announces it will transition from its two-person executive board – Bendix’s current corporate governance structure – to a three-person board ...

VIDEO – The 2014 Distributor of the Year award presentation

The 2014 Truck Parts & Service Distributor of the Year award, sponsored by Minimizer and Meritor, was presented to Six Robblees' on Tuesday, Jan. 27, 2015, during the opening general session of Heavy Duty Aftermarket Week (HDAW) in Las Vegas. For those who missed HDAW and/or the opening general ...

Next Heavy Duty Leadership course set for July

The University of the Aftermarket’s comprehensive leadership development program, Heavy Duty Leadership, will be offered again in 2015. The next class will be held July 12-17, 2015, on Northwood University’s campus in Midland, Mich. Now in its fourth year, Heavy Duty Leadership is open to any early- to mid-career management-track ...

Murray joins Fleetline

Fleetline has hired Shawn Murray as director of operations. Fleetline says Murray will have overall responsibility for plant operations, logistics and quality. His primary goal will be achieving reduced lead times, highest quality standards and absolute customer satisfaction. Murray most recently served as an operations manager for A.O. Smith, a ...

Bendix announces staff updates

Bendix Commercial Vehicle Systems LLC has appointed John Kemer vice president and general manager, Valves and Modules. Kemer also becomes the newest member of the Bendix Leadership Committee and joins the two-person Controls Governance Board. Kemer joined Bendix as a staff engineer in 1996, managing a complex line of pneumatic valves. ...

Knowing your customer’s personality type and adapting your pitch

The Golden Rule, "Do unto others as you would have them do unto you," is a solid adage. But it's not applicable in every situation, mostly because not everyone wants to be treated the same. "The Golden rule can backfire in interpersonal communications, because that person may not want to ...

The Age of Disruption

We are in a tumultuous age. Business moves faster today than any point in the past, and operating within today's increasingly competitive marketplace takes work. When distribution strategies of old have been disrupted, there only one way to respond, says Dirk Beveridge. You have to update your vision. You have ...

Selling your personality to your customers

Good news travels fast. Unfortunately, bad news travels faster. "When you make someone happy they tell three people. When you make someone mad they tell 11 people," says Don Hutson, CEO at U.S. Learning, LLC. At Wednesday's Heavy Duty Aftermarket Week (HDAW) Leaders of Tomorrow luncheon, Hutson keyed in on ...