Topics Management

TMC to tackle tech mentorship

The Technology & Maintenance Council (TMC) has created a new task force to help combat the heavy-duty technician shortage. The task force has been named "Mentor Development." It will be led to Homer Hogg of TA-Petro, and will work to give service providers guidance on cultivating and grooming young talent entering the industry. "This is a ...

Let’s get critical: Record keeping key to surviving customer complaints

Few scenarios are more stressful to a service department than a customer complaint. They appear out of nowhere and can turn ...

Northwood University introduces aftermarket MBA program

The new Motor Vehicle Aftermarket Executive MBA from Northwood University’s DeVos Graduate School is designed with the career demands of emerging and established industry leaders at all levels of the aftermarket supply, distribution and service network in mind. The inaugural class of this fully accredited MBA program will kick ...

That’s a wrap: Day 2 at CVSN

Tuesday was another busy day in Nashville at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit continued at the Gaylord Opryland Hotel. The day featured six supplier meetings, two educational seminars, a series of CVSN board meetings and an exciting evening featuring magician and comedian Harry Maurer. Below are ...

Managing a multi-generational workforce

Owning and operating a business today requires managing a wide selection of personalities. And while some personality traits are incredibly unique, other traits — specifically generational traits — are commonly shared. Today’s workforce in particular includes four distinct generations, and each views their work and their career differently, says ...

A guide for implementing CRM

Customer relationship management software, also known as CRM, is rapidly gaining popularity in warehouse distribution today. But before adding CRM tools into your business, Mark Dancer, vice president of Global Channel Management at Henkel Corporation, says you first have to identify the steps necessary to make it successful. CRM software ...

Up Around the Bend in the Aftermarket

Buried in the middle of a widely productive an informative first day at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit were updates for two very important and valuable upcoming events. Who is ready to go back to Vegas? Believe it or not, we’re just four months away from ...

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

Coaching your team: Leadership tips from Sam Wyche

Talent is great. But talent alone doesn’t always guarantee success. Great talent still needs great coaches. Sam Wyche knows this all too well. The former NFL player and coach – one of only four men in history to play and coach, as a head coach and an assistant, in a ...

Heavy Duty Aftermarket Dialogue registration opens

The Heavy Duty Manufacturers Association (HDMA) has released the agenda for Heavy Duty Aftermarket Dialogue 2015. Next year’s event is again scheduled for the Monday of Heavy Duty Aftermarket Week, Jan. 26, 2015 at the Mirage in Las Vegas. HDMA says Aftermarket Dialogue is “a full day of high-impact content ...