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Listening to the voice of the customer

There are few gifts in business more valuable than customer feedback. The insight into a customer’s mind is invaluable; and because feedback is most common when something goes wrong, it is nearly always focused on an area that needs improvement. Customer feedback not only showcases a company’s faults, it also ...

Registration open for CVSN’s May training courses

The Commercial Vehicle Solutions Network (CVSN) says seats are still available for its upcoming “Training for Success and Growth” seminar, ...

Four suppliers to sponsor Northwood University students at MATS

The heavy-duty supplier industry once again has come together to sponsor four Northwood University students to attend this month’s Mid-America Truck Show in Louisville. Sponsored by Heavy Duty Manufacturers Association (HDMA) member companies Accuride, Bergstrom, Dana, Pressure Systems International (PSI), the students will spend next week assisting event organizers, ...

Building a customer survey

While most customer feedback originates organically through daily business operations, there are ways for businesses to actively solicit customer comments and opinions. The most common of these is the customer survey. Typically produced as a way to measure a business’s performance against itself or its peers, surveys also can provide ...

GALLERY: TRALA Technology Fair kicks off

More than 400 industry professionals are just outside Jacksonville, Fla. this week at the Truck Renting and Leasing Association’s (TRALA) 37th Annual Meeting at the Omni Amelia Island Plantation Resort in Amelia Island, Fla. The Technology Fair opened opened Wednesday morning with booth displays from several industry partners. The NationaLease System, Mack Leasing ...

Nadolny appointed at Redline

Redline Detection LLC has appointed Blake Nadolny to director of operations. In this position, Redline says Nadolny will oversee Redline Detection’s manufacturing and plant operations, using lean manufacturing principles and continuous improvement processes such as Kaizan and SPC Statistical Process Control. “In the last six months, Redline Detection has tripled ...

CVSN expands agenda for Aftermarket Distribution Summit

The Commercial Vehicle Solutions Network continues to add activities to the schedule for its 10th annual Aftermarket Distribution Summit, which will be held Sept. 12-16, 2015, in Newport, R.I. This year’s event theme is “Navigating Smoothly in a Sea of Uncertainty,” and will include a keynote address by “Mr. America’s ...

PPG to hold collision repair training conference

PPG Commercial Coatings is holding two upcoming training events for commercial vehicle collision and repair facilities. The company’s first event, a Commercial Green Belt Training course, is being held this week in Houston. PPG says the four-day event features a curriculum that “has been carefully developed to provide an effective ...

FTR to debut ‘Virtual Conference’

Registration for FTR’s 1st ever virtual conference on April 7, 2015, is now open. Titled “Trucking in 2015: A Pressure Cooker Market,” FTR’s new event will invite guests to join a live feed as experts break down the current, dynamic, trucking environment, the company says. Attendees will receive in-depth ...

New generation of aftermarket pros complete Leadership 2.0

Leadership 2.0, the University of the Aftermarket’s light vehicle Leadership Development Program, concluded at Northwood University Florida on Friday, March 13, 2015, with a graduation ceremony for its 36 participants. The program’s second session began the previous Sunday with an opening presentation from former BWP President Neil Stockel. Northwood University ...

An unlikely ally

Lucas Deal