Topics Sales & Marketing

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

MAHLE Service Solutions to be featured on Motorhead Garage

MAHLE Aftermarket, Service Solutions, formerly MAHLE RTI, will be featured on Tuesday’s episode of Motorhead Garage on Velocity. The segment will feature the division’s director of sales, Keith Korchma explaining the benefits of the company’s EV-1 Exhaust Ventilation System that helps automotive repair shops safely ventilate exhaust fumes. The episode ...

Former Colt Dungy will deliver Work Truck Show keynote

Former Indianapolis Colt head coach Tony Dungy will return to the city that he lead to its greatest success next year, delivering the keynote address at The Work Truck Show 2015. Dungy, whose teams averaged more wins in the regular season than those of any other head coach in NFL history, retired ...

GenNext accepting mentorship applications

GenNext announces it is now accepting applicants for its mentorship program on its website. Available HERE, the GenNext mentorship program focuses on just one third of the organization’s tenets of educate, mentor and retain. GenNext says there is no age restriction for the mentorship program, and the organization encourages ...

New POP display from Betts

BettsHD has introduced a new point-of-purchase (POP) display for its most popular Bar Type Hanger Mounting Bracket. BettsHD says it has assembled 20 of its B711 premium quality cast steel mounting brackets and packaged them into a distinctive bucket display. “Replacing worn mounting brackets to extend hanger life is one ...

Eaton expands Authorized Rebuilder Program, adds 5th rebuilder

Eaton has expanded its Authorized Rebuilder Program to include Edmonton, Alberta-based Pacific Truck. Pacific Truck, a division of Crane Carrier (Canada) Limited, becomes the fifth rebuilder in the program.  The company has 65 employees and an office, warehouse and shop facility of more than 42,000 square-feet that will be ...

Webasto partners with country singer for promotion

Webasto Thermo & Comfort North America plans to show truck drivers and owner-operators an exciting time at NASCAR events with new partner Chelsea Bain. Bain is set to performing live on the Webasto stage at four upcoming NASCAR events as part of the 2014 Webasto Concert Series. The events are ...

Getting involved in the aftermarket

The heavy-duty aftermarket is an industry of individuals. Talented, driven and financially savvy entrepreneurs populate all corners of the marketplace, and each equipped with different skill sets, these leaders have built strong businesses in an increasingly competi- tive marketplace. But just because a business is in the black doesn’t ...

Last chance for early bird registration to World Reman Summit

There are just days remaining to take advantage of early bird registration savings for two conferences hosted by the Motor & Equipment Remanufacturers Association (MERA) and the Golisano Institute for Sustainability, Sept. 24-26, 2014, Rochester Institute of Technology, Rochester, N.Y. Both conferences are intended for senior executives engaged in ...

GALLERY – The best of Overdrive’s ‘Pride & Polish’

Buried in the midst of a hectic five days in Dallas last week was Overdrive magazine’s annual ‘Pride & Polish’ truck beauty contest. Pride & Polish is the premier truck beauty championship series in North America; honoring creativity, excellence and dedication to truck drivers who go above and beyond ...