Topics Sales & Marketing

A guide for implementing CRM

Customer relationship management software, also known as CRM, is rapidly gaining popularity in warehouse distribution today. But before adding CRM tools into your business, Mark Dancer, vice president of Global Channel Management at Henkel Corporation, says you first have to identify the steps necessary to make it successful. CRM software only becomes a great money-maker for ...

That’s a wrap: Day 1 at CVSN

Monday was a busy day in Nashville at the Commercial Vehicle Solutions Network officially kicked off its 2014 Aftermarket Distribution Summit. The event was highlighted by the yearly President's Award presentation and a keynote speech from ex-NFL head coach Sam Wyche, but in reality the entire day was filled with great educational sessions, networking opportunities ...

Up Around the Bend in the Aftermarket

Buried in the middle of a widely productive an informative first day at the Commercial Vehicle Solutions Network (CVSN) Aftermarket ...

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

MAHLE Service Solutions to be featured on Motorhead Garage

MAHLE Aftermarket, Service Solutions, formerly MAHLE RTI, will be featured on Tuesday’s episode of Motorhead Garage on Velocity. The segment will feature the division’s director of sales, Keith Korchma explaining the benefits of the company’s EV-1 Exhaust Ventilation System that helps automotive repair shops safely ventilate exhaust fumes. The episode ...

Former Colt Dungy will deliver Work Truck Show keynote

Former Indianapolis Colt head coach Tony Dungy will return to the city that he lead to its greatest success next year, delivering the keynote address at The Work Truck Show 2015. Dungy, whose teams averaged more wins in the regular season than those of any other head coach in NFL history, retired ...

GenNext accepting mentorship applications

GenNext announces it is now accepting applicants for its mentorship program on its website. Available HERE, the GenNext mentorship program focuses on just one third of the organization’s tenets of educate, mentor and retain. GenNext says there is no age restriction for the mentorship program, and the organization encourages ...

New POP display from Betts

BettsHD has introduced a new point-of-purchase (POP) display for its most popular Bar Type Hanger Mounting Bracket. BettsHD says it has assembled 20 of its B711 premium quality cast steel mounting brackets and packaged them into a distinctive bucket display. “Replacing worn mounting brackets to extend hanger life is one ...

Eaton expands Authorized Rebuilder Program, adds 5th rebuilder

Eaton has expanded its Authorized Rebuilder Program to include Edmonton, Alberta-based Pacific Truck. Pacific Truck, a division of Crane Carrier (Canada) Limited, becomes the fifth rebuilder in the program.  The company has 65 employees and an office, warehouse and shop facility of more than 42,000 square-feet that will be ...

Webasto partners with country singer for promotion

Webasto Thermo & Comfort North America plans to show truck drivers and owner-operators an exciting time at NASCAR events with new partner Chelsea Bain. Bain is set to performing live on the Webasto stage at four upcoming NASCAR events as part of the 2014 Webasto Concert Series. The events are ...