Topics Sales & Marketing

New website from Optronics

Optronics International announces its newly revamped website is now live and more functional than ever. Optronics says the site includes database-driven content that is updated on ...

Midwest Wheel honors top salesperson

Midwest Wheel Companies announces Jose Gutierrez from Veyance Technologies has won the company’s 21st annual Don Shoemaker/Scott Wilson Sales Professional ...

That’s a wrap: Day 2 at CVSN

Tuesday was another busy day in Nashville at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit continued at the Gaylord Opryland Hotel. The day featured six supplier meetings, two educational seminars, a series of CVSN board meetings and an exciting evening featuring magician and comedian Harry Maurer. Below are a few photos from the day. And ...

Brand building in the 21st century

How do your customers view your business? Do they think what you want them to think? If they don’t, there could be disconnect in your branding strategy. Speaking Tuesday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Ira Blumenthal, president of Co-Opportunities, Inc., says branding has become one ...

Managing a multi-generational workforce

Owning and operating a business today requires managing a wide selection of personalities. And while some personality traits are incredibly unique, other traits — specifically generational traits — are commonly shared. Today’s workforce in particular includes four distinct generations, and each views their work and their career differently, says ...

A guide for implementing CRM

Customer relationship management software, also known as CRM, is rapidly gaining popularity in warehouse distribution today. But before adding CRM tools into your business, Mark Dancer, vice president of Global Channel Management at Henkel Corporation, says you first have to identify the steps necessary to make it successful. CRM software ...

That’s a wrap: Day 1 at CVSN

Monday was a busy day in Nashville at the Commercial Vehicle Solutions Network officially kicked off its 2014 Aftermarket Distribution Summit. The event was highlighted by the yearly President's Award presentation and a keynote speech from ex-NFL head coach Sam Wyche, but in reality the entire day was filled ...

Up Around the Bend in the Aftermarket

Buried in the middle of a widely productive an informative first day at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit were updates for two very important and valuable upcoming events. Who is ready to go back to Vegas? Believe it or not, we’re just four months away from ...

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

MAHLE Service Solutions to be featured on Motorhead Garage

MAHLE Aftermarket, Service Solutions, formerly MAHLE RTI, will be featured on Tuesday’s episode of Motorhead Garage on Velocity. The segment will feature the division’s director of sales, Keith Korchma explaining the benefits of the company’s EV-1 Exhaust Ventilation System that helps automotive repair shops safely ventilate exhaust fumes. The episode ...