Topics Training

Northwood University introduces aftermarket MBA program

The new Motor Vehicle Aftermarket Executive MBA from Northwood University’s DeVos Graduate School is designed with the career demands of emerging and established industry leaders at all levels of the aftermarket supply, distribution and service network in mind. The inaugural class of this fully accredited MBA program will kick ...

That’s a wrap: Day 1 at CVSN

Monday was a busy day in Nashville at the Commercial Vehicle Solutions Network officially kicked off its 2014 Aftermarket Distribution Summit. The event was highlighted by the yearly President's Award presentation and a keynote speech from ex-NFL head coach Sam Wyche, but in reality the entire day was filled with great educational sessions, networking opportunities ...

Up Around the Bend in the Aftermarket

Buried in the middle of a widely productive an informative first day at the Commercial Vehicle Solutions Network (CVSN) Aftermarket ...

Seven traits to quality customer service

There’s no secret to mastering customer service, but that doesn’t mean it’s easy for everyone. Mediocre and poor customer service can be a death knell for retail businesses, says “The Telephone Doctor” Nancy Friedman. Speaking Monday at the Commercial Vehicle Solutions Network (CVSN) Aftermarket Distribution Summit, Friedman warned her aftermarket ...

Coaching your team: Leadership tips from Sam Wyche

Talent is great. But talent alone doesn’t always guarantee success. Great talent still needs great coaches. Sam Wyche knows this all too well. The former NFL player and coach – one of only four men in history to play and coach, as a head coach and an assistant, in a ...

GenNext to hold more webinars

GenNext announces it will host two quarterly educational webinars as part of its mantra to Educate, Mentor, and Recruit in the coming months. The group will hold a webinar with Nancy Friedman, “The Telephone Doctor” at 11 a.m. EST on Wednesday, Oct. 8, and a webinar with leadership expert ...

Diesel tech school recruits students like athletes

Recruiting diesel technology students hasn’t been a challenge for Washburn Institute of Technology, based in Topeka, Kansas. “If I could get a bigger space, I could get 100 students,” said Clark Coco, Washburn. A former college basketball coach, Coco came up with the idea of using the college athlete ...

Decisiv to hold TCO webinar

Decisiv has announced it will hold a free webinar titled “Fleet Total Cost of Ownership (TCO) Analysis: The Rest Cost of Poor Service and Maintenance” later this month. Set for 2 p.m. ET on Wednesday, Sept. 24, 2014, Decisiv says the 60-miunute webinar will educate attendees on the how ...

Former Colt Dungy will deliver Work Truck Show keynote

Former Indianapolis Colt head coach Tony Dungy will return to the city that he lead to its greatest success next year, delivering the keynote address at The Work Truck Show 2015. Dungy, whose teams averaged more wins in the regular season than those of any other head coach in NFL history, retired ...

MAHLE Service Solutions announces sponsorship of service professionals program

MAHLE Aftermarket, Service Solutions, formerly MAHLE RTI, announced Monday its agreement to sponsor the 2014 Service Professionals Program at the 2014 AAPEX Show in Las Vegas. The Service Professionals Program is a new customized program specifically designed to educate service and repair professionals and independent shop and store ...