Volvo launching service-based QR code
The codes, uniquely tied to vehicle’s VIN number, provide technicians access to detailed service records through the company’s MVASIST system.
Technicians scan the code with a QR reader, which can be downloaded to various mobile devices and tablets. QR code stickers will be located in the driver’s side door frame of new vehicles. Codes can also be created for older model vehicles in the MVASIST platform.
“(It captures) information about the year and the model, it’s got the VIN, it’s got it’s serial number and it’s even got it’s last odometer reading,” Conal Deedy, Volvo’s project manager for electronics, said.
Once the vehicle is scanned in with the reader, it then can be checked in for service through MVASIST. Deedy said the goal with the QR Code initiative was to limit the amount of time technicians spend inputting basic vehicle information and limit customer’s downtime.
Technicians can then update the vehicle’s information, move forward with the repair and/or inspection process and make assignments to other technicians.
That information is then synched into MVASIST and tied back to the specific customer, updating their service history.