Fyda says the MRS program was designed to create a better partnership with customers by offering additional services to support their businesses. MRS will be available for normal business hour service calls Monday through Friday 8 a.m. to 5 p.m., with emergency call-out available 24 hours a day, seven days a week.
“We feel that mobile service will add value and convenience for our customers. We expect MRS to be an extension of our shop capabilities and that our customers will find this to be another great option to reduce downtime,” says Brian Conkle, service manager.
The core of the MRS program is the service vehicle itself, a 2020 Freightliner M2 106 with customized service truck body fully equipped for the full range of truck repair and preventative maintenance services. Fyda says MRS will literally bring the truck repair shop to customers on site offering scheduled warranty repairs, recalls, product bulletins, diagnostic and repair services, and contract preventative maintenance services. MRS will also provide 24/7 emergency and roadside assistance repairs. Service will be performed by factory trained and certified repair technicians.
Additionally, Fyda Pittsburgh MRS will be available to perform warranty repairs for:
- Freightliner, Western Star and Freightliner Custom Chassis Vehicles
- Detroit, Cummins & CAT Diesel Engines
- Detroit DT12 & Eaton Transmissions
- Detroit, Eaton & Meritor Axles
- Wabco & Bendix ABS Systems
And Conkle says the MRS program is not just for existing customers.
“We welcome the opportunity to partner with new customers that have been too distant from us to use our services in the past. We plan to eliminate the challenge of getting dealer quality service on site through our mobile repair service,” he says.
Fyda Freightliner Pittsburgh is an Elite Support Certified full-service dealer of new Freightliner and Western Star trucks and Freightliner Sprinter vans and carries a large inventory of all-makes pre-owned vehicles. Serving the Pittsburgh transportation hub since 1996, Fyda Freightliner says it offers customers full vehicle repair and maintenance in its 55-bay service department and body shop in addition to the new mobile repair service program.
