Through the partnership, TruVideo's messaging and video capabilities will be used in tandem with Karmak's DMS to make the repair process exponentially easier for truck service shops. When a repair order is opened in the service department, the companies say it will now automatically open a repair order in TruVideo, linking the repair order and minimizing double entries. In this way, every communication associated with a repair order will now be date stamped and found in one place, creating an accurate communication timeline over the life of the customer relationship, the companies says.
Created by a top auto dealer and successful technology developer, TruVideo is the highest quality video app on the market and helps improve communication, professionalizes team responses and offers customer sentiment in real-time, the company states.
"In the service lane, trust and transparency are key markers to building customer retention. TruVideo's video and messaging platform is one way technicians and service advisors can build upon that trust, using videos to help customers see and understand the repairs being recommended," says Joe Shaker, founder and CEO of TruVideo. "This partnership with Karmak will enable all customer communication to be entered and reported on from one location, creating an accurate timeline across the entire customer lifecycle."
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In addition, TruVideo and Karmak will also able to provide extensive reporting highlighting data regarding ROs with video vs. without, increases in revenue, dollars earned in labor and parts, and reductions in dwell time on repair orders.
"Within just a couple of months, we saw the benefits of using TruVideo," says Andrew Hildebrand, Service Manager for Integrity Ventures Inc. "It's a great tool for communicating complex issues and repairs and it's a huge time saver. Working with the team at TruVideo on the pilot to integrate into our Karmak accounting system was effortless. Their communication and ability to understand our needs was excellent."
