Fullbay held a shop owners roundtable Tuesday. Fullbay CEO Patrick McKittirick and COO Chris O'Brien spoke to Jennifer Callaway, co-owner of Inland Empire Fleet Maintenance and Henry Uribe, owner of OnSite Truck & Equipment in Arizona.
About a quarter of the 250 questions received ahead of time dealt with labor issues.
Callaway started out as a driver, then became a dispatcher and manager and shop manager. In 2019, she and her husband started Inland Empire Fleet Maintenance.
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"It's a baby, still growing, but we're just trying to build that small business that takes care of its people," she says.
Uribe has been in the industry for 25 years, starting in automotive before moving to heavy trucks. He's worked in several states and with four brands, first starting his own business in 2006 and then again in 2011, when he started OnSite.
He says what larger companies have lost is the personal connection with their workforce.
