Intense competition pushes everything to the outer limits of what we think is possible. Most techs in the room know this competition is intense – but, is SuperTech pushing us to the limits? Is it helping to reset the boundaries of what we’ve come to expect from our best practices and productivity in the shop?
To find out, we interviewed some training leaders that have been sending teams to SuperTech for years. We figured SuperTech was positive or they wouldn’t keep coming back. But what exactly does it mean to them? Has SuperTech changed them in any way – making them better trainers or companies?
I wish I could tell you who they are but I promised I wouldn’t. What I can say is they are incredibly dedicated people. Their performance here speaks volumes. And … they cheer really loud.
Our interviews focused around two main questions:
My first interviewee told me his team is picked straight from results achieved in their everyday training and certification process – a process that follows the same ASE certification basis as SuperTech. But it doesn’t stop there. Their top techs help train and mentor other techs, and they also help to design new training modules.
He defines the best team as one where each member can do anything. Broad skill sets make his techs capable of working independently, but they can also assist others in trouble. Everyone must be prepared to be the leader at any time. He believes that people who win at SuperTech have a broad range of skills, and are better prepared to be true leaders in the future.
But how has it worked at the business level? Are they getting results that improve the overall business?
