“We never say ‘No.’ We say, ‘No problem,’” says Housby General Manager Tyler Olson. “When customers come to us with a problem, we always want to have a solution. And if we don’t have one, we will work to find one.
“We take a lot of pride in being able to figure things out for our customers, no matter their needs.”
Promises of customer service can be found in a lot of truck dealerships but few operations live their commitments like Housby. For more than 50 years, the Iowa Mack dealer has thrived by being open to all customer requests, willing to think outside the box to find solutions and never forgetting that respect is earned, not given.
“That was one of [founder] Jack Housby’s favorite sayings, ‘Respect is the hardest thing to earn but the easiest thing to lose,’” says Morgan Wentland, Housby vice president of human resources. “That’s what we live by.”
And it is thanks to those values — and the company’s continuing success due to them — that the company has been selected as finalist for the Successful Dealer Award for the second time.
[RELATED: Finalists announced for 2023 Successful Dealer Award]
