Mark MartincicIndicatorsIs your service department operating at peak efficiency?Many dealers think their service department is running okay, but they are comparing current results to history. A quick review of three profit benchmarks and a few easy calculations can allow you to compare your…April 11, 2013Page 1 of 1Top StoriesHomeManufacturers call on Biden to fix chip shortageChip supplies for trucks, aftermarket parts, safety technologies and zero-emission powertrains are scarce and slowing production as demand for high-tech equipment grows. Eager to help, OEMs have offered fix-it strategies to the Biden administration.CommentaryFive ways for distributors to improve conversion ratesCommentaryFleets desire to reduce service outsourcing in 2021Service and repairHow to build a technician pipeline with school programsDistributor of the YearIt's time to tell us who deserves our industry awards
