Commentary

Commentary
Half the year, in review
First, let’s explain exactly what has happened with tariffs and what will happen. Quite frankly, we do not know. If somebody tells you that they do, it’s at best a guess.
July 18, 2025
Mac Kay & Company
Commentary
Is manual parts identification crushing your team?
Today we investigate the hidden operational cost of manual parts identification, why it’s scaling out of control and how distributors can turn this service bottleneck into a digital advantage.
July 15, 2025
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February 19, 2025
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Commentary
How extreme recall warnings are determined
I recently noticed — and maybe you did too — a sudden influx of recalls tagged with disclaimers elevating the severity of the announcements.
July 15, 2025
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Commentary
Step 3 in preparing your dealership for a sale
Understanding how your team fits into the transition process will help you prepare for a sale with minimal disruption and maximize your dealership's appeal to potential buyers.
July 7, 2025
Group Of Men In A Business Meeting
Commentary
Your customers are leaving you and you can't see it
What if the most loyal customers are quietly walking away, not because they stopped trusting you, but because you made it too hard to buy?
July 1, 2025
Computer In Front Of Truck In Shop
Commentary
Disaster planning requires creativity, flexibility and other words we may not like
Each region of the U.S. has its own threats to which we are accustomed, and we love making fun of the people and things that can’t take it. Behind the humor, though, is the fact that disasters that seriously disrupt our lives, both natural and man-made, are becoming more frequent.
June 29, 2025
A screen shot of the eye of Category 4 Hurricane Helene approaching the Florida coast.
Commentary
Why is EV market share so low?
The penetration of EVs in commercial vehicles is practically non-existent. Why is the EV market share in commercial vehicles so low?
June 16, 2025
Mac Kay & Company
Commentary
Step 2 in preparing your dealership for a sale
This article explores the importance of evaluating your role within the business, developing a succession plan and ensuring your dealership is structured for long-term success — whether you choose to sell or step back from daily operations.
June 2, 2025
Man Looking At Computer
Commentary
Driving efficiency in your business starts with you
Businesses survive with managers in charge. But it is leaders that enable businesses to thrive.
May 8, 2025
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Commentary
Step 1 in preparing your dealership for a sale
This article will guide you through the essential steps to assess past performance, identify your dealership’s steady-state business level and chart a course for sustainable growth.
May 5, 2025
Businessmen Shaking Hands After Deal
Commentary
Tariffs? We don't need no stinking tariffs
Confusion, in our opinion, is not good for the economy. There seems to be a great deal of uncertainty on what to do — so the immediate response is to do nothing.
April 11, 2025
Mac Kay & Company
Commentary
The Road to Financial Freedom: Preparing Your Dealership for Sale
Maximizing your return on investment and ensuring a smooth transition for the next owner requires planning well in advance.
April 7, 2025
Businessmen shaking hands after deal
Commentary
How to thrive in uncertain times with digital self-service
Uncertain times call for smart decisions. But for distributors, hitting the pause button on digital self-service solutions, like customer portals, could mean falling behind and missing out on key opportunities to keep customers happy.
February 28, 2025
Man in truck using laptop
Commentary
Breaking barriers, not spirits
When Amanda landed her first job in the heavy-duty aftermarket, she was thrilled. But within months, the excitement began to fade.
February 6, 2025
Sexual harassment
Commentary
Availability permeates as top aftermarket concern
The worst of the post-pandemic supply chain crisis is over but its impact still loomed large last week during Heavy Duty Aftermarket Dialogue.
January 29, 2025
Dave Kalvelage with MacKay & Company
Commentary
Rising insurance premiums punish bottom lines
Commercial truck dealers are getting hit with big-time insurance premium increases. Here's a look at the complex reasons behind the sticker shock.
January 5, 2025
Court Gavel
Commentary
Insurance can complete defense against cybercrime
While an cybercrime policy or endorsement adds to insurance bills, the expense of weathering an attack alone may be far higher than the premium.
December 25, 2024
A red warning sign on a red computer background
Commentary
When will rising inventories become dangerous?
The new truck market cannot support an uptick in new truck inventories in perpetuity. Demand will need to rise or production will need to fall in the first quarter for the market to avoid a mess.
December 4, 2024
Row of similar black tractors
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Mac Kay & Company
Commentary
Half the year, in review
First, let’s explain exactly what has happened with tariffs and what will happen. Quite frankly, we do not know. If somebody tells you that they do, it’s at best a guess.
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