By Truck Parts & Service Staff
Paccar Parts recently unveiled an enhanced fleet-service program that it says provides guaranteed national pricing, customized reporting and centralized billing for fleet customers through Kenworth PremierCare and Peterbilt TruckCare services. Created in cooperation with Multi Service Corporation of Overland Park, Kan., Paccar Parts Fleet Services has rolled out through all participating dealers across the United States and Canada.
“Currently, fleet customers receive several statements from different dealers or dealership groups,” said Mike Kuester, general sales manager for Paccar Parts. “Then someone from their organization must reconcile those statements with several or more invoices, which can be tedious and time-consuming. We’re excited to offer this convenient service. Now, fleet customers will be able to set up single accounts in which they can centralize their purchasing for parts and service.”
Customers with trucks operating regionally or nationwide from a variety of locations can choose to receive one statement detailing invoices from all of their servicing Paccar Parts dealers. Customers also may elect to receive regional statements or statements sent to their individual terminal locations.
“We’ve talked with many fleet customers, and they are excited about this new system,” Kuester said. “They’re particularly impressed that we’re teaming up with Multi Service Corporation, which provides transaction services for many fleets.” Fleets are encouraged to speak with their preferred Kenworth or Peterbilt dealership for more information on how to enroll.
An enhancement for customers to gain greater control over truck parts ordering and servicing, Paccar Parts Fleet Services features a Web portal designed to allow customers to track orders and reports. “With Web reporting, dealers and customers can view invoice details of parts and service activity at the local or national level after each transaction,” Kuester said.
Paccar Parts said customers can customize their accounts to provide information specifically tailored to meet their operational needs; in addition, they will be able to establish uniform specifications for purchase orders and authorizations.
