Last October, BorgWarner Turbo & Emissions Systems conducted two On-The-Spot (OTS) warranty sessions for its aftermarket distributors. The hands-on sessions were conducted over a two-day period at BorgWarner’s turbo reman facility in Fletcher, N.C., with 29 representatives from more than 20 independent aftermarket distributors completing the course. They join more than 200 individuals who have been certified in OTS warranty resolution during the more than 20 years that BorgWarner has offered the program to its distributors.
The primary focus of the warranty program is to help distributors of BorgWarner products enhance their service offering by allowing them to analyze and process BorgWarner warranty hardware at their places of business. By resolving warranty issues “on-the-spot” BorgWarner distributors can offer their customers a clear idea of service or replacement options, says the company.
A geographic list of the company’s service partners can be accessed by visiting the company’s website www.turbodriven.com.
