DST appoints aftermarket industry vet as VP of customer service

Distribution Service Technologies, Inc. (DST), an IBM Optimized Business Partner and provider of end-to-end supply chain solutions, has appointed heavy-duty aftermarket industry veteran Glenn Boone to a newly created senior management position as VP of customer service.

In his new position, Boone will lead an ongoing revitalization of service and support for customers deploying DST’s solutions, including DSTWare supply chain execution management, parts and price management, inventory control and optimization, warehouse management, and two Internet-based parts ordering and sales systems, TurboParts for business-to-business and GetPartsFast.com for business-to-consumer.

“Once I saw the impact I could make on the businesses of my industry colleagues based upon my experience, I was hooked,” said Boone. “As a former heavy-duty distributor and member of HD America, I possess first-hand knowledge of the technology needs and wants of the industry, focusing on training the people in the trenches who really use the system everyday to perform their jobs. As a former business owner, I have lived and breathed the desire held by management that their employees use technology in the most productive manner in day-to-day business operations to enhance customer service and maximize profitability. Now I have the opportunity to bring that same perspective to my new role.”

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