Karmak, Inc., announced it will be demonstrating its new Windows-based software products at the Heavy Duty Aftermarket Week ’09 in Orlando next week.
Attendees can visit Karmak at booth #103 to see the ProfitMaster product line, including solutions for managing heavy-duty service operations and service scheduling, viewing essential data in real-time dashboards, creating mobile truck repair or parts orders and receiving parts orders over the Internet.
Karmak said the software is designed exclusively for the heavy-duty truck industry and combines advanced Microsoft technology with best industry practices to help heavy-duty businesses improve efficiency, control costs, and manage margins more closely.
The company said the easy-to-use interface and centralized database offer quick access to customer, unit and part information, eliminating the need to re-key data. ProfitMaster modules are fully integrated with Karmak’s business management systems to provide a complete technology solution for heavy-duty companies.
Additionally, the ProfitMaster Service Management package provides computer support for service operations by allowing service personnel to quickly create repair orders; track technician performance, deferred repairs, and preventive maintenance schedules; and manage warranty claims, technician certification, and core returns. By tracking historical data and technician performance, users can review service history and measure comeback.
ProfitMaster Scheduling allows service managers to schedule and dispatch appointments. The flexible drag-and-drop interface lets users customize calendars, group resources by type, shift, department or branch, create repair orders and e-mail appointment reminders to customers.
Karmak’s mobile software suite works with laptops and tablet PCs to allow tracking of mobile truck repairs, speed the work order process for on-site service writers and allow outside salespeople to easily create parts orders at customer locations.
