Navistar announced it has combined two of its technology platforms – the Diamond Estimating System and ServicePartner – to allow its dealer network to provide fleet customers with more “consistent, straightforward estimates and repairs.”
“Customers want to know they’ll get the same treatment throughout the International dealer network,” said Jim Hebe, Navistar senior vice president, North American sales operations. “Through our advanced technology systems, we’re continuously looking for ways to be more efficient in our service operations and give our customers the information they need to run their trucks at the lowest cost per mile possible.”
According to the announcement, the web-based Diamond Estimating System was launched in 2005 and is used by hundreds of dealers to provide estimates and repairs for common operations at the customer’s specific pricing level. It also incorporates Navistar’s parts catalog and automatically checks recall and warranty information.
Last year, the company said, the Diamond Estimating System was combined with ServicePartner, a database of the top 200 repair-related labor times that are locked down based on fair, industry-established norms.
According to Navistar, through the Diamond Estimating System and ServicePartner, International dealers are able to provide fair and consistent labor times, expedited diagnostic advisories and accurate repair estimates to customers. With the integrated systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at more predictable costs.
