Decisiv, Inc. recently announced it has expanded its Decisiv Service Management Platform (DSMP) to include Detroit Diesel MBE 900 and MBE 4000 engines.
“The Decisiv Service Management Platform in use at authorized Detroit Diesel and Freightliner Trucks service locations is now enhanced by the addition of real-time access to Detroit Diesel’s eParts information for the manufacturer’s MBE 900 and MBE 4000 models,” said Dick Hyatt, president of Decisiv. “This new capability further expands the DSMP’s features and capabilities and enables our growing number of service location subscribers to build repair estimates for MBE engines faster and with greater accuracy.”
For MBE models, the company said, the platform determines the unique engine serial number and uses it to navigate the user to the appropriate location in eParts. Part information can then be transferred to the Decisiv estimate and presented to the customer for review and approval.
Developed over nearly eight years, the Decisiv Service Management Platform provides a common and consistent service initiation and write-up process and eliminates the need to log into separate systems and open separate windows when a truck equipped with an Detroit Diesel MBE 900 or MBE 4000 engine arrives at a service location, the company said. In addition to faster in-context access to source information, the platform provides a communications bridge between service location subscribers and their customers streamlining the service initiation, review and approval process.
