Multi Service Corp. and ADP Inc. announced an interface to integrate OEM national account programs with ADP Dealer Services’ Dealer Management Systems at select dealer locations via Service Gate.
Multi Service Corporation facilitates private label purchasing programs for OEM aftermarket parts in the trucking industry. Multi Service designed Service Gate to work with a variety of merchant business systems; ADP will make the interface available to dealers accepting select Multi Service private label cards and accounts.
“To stay profitable, truck dealers must find every process efficiency possible. ADP’s role is to help them find those opportunities and, by providing integration of our ADP DMS to Service Gate, we can deliver on that goal,” states Mike Sailor, senior vice president of Manufacturing Solutions for ADP Dealer Services.
With the implementation of Service Gate, ADP DMS merchants will have the opportunity to interface directly with Multi Service Corporation via Service Gate. The system interface is capable of automating price verification, invoice authorization and submission, as well as reconciling accounts receivable information for program transactions. By taking advantage of one or all of the Service Gate capabilities, merchants will decrease administrative time and business expense, the company said.
When Service Gate is fully integrated, invoice details are sent directly to Multi Service. Within seconds, Multi Service systems audit dealer pricing, correct overcharges and send accurate prices back to the ADP system. Merchant business systems communicate directly to request invoice authorizations. Multi Service systems perform credit verifications and cross-checks customer-specific purchase requirements before conveying approvals to the merchants in real-time.
Merchant business systems batch finalized transactions and submit them through Service Gate to Multi Service for processing. Service Gate also will enable ADP systems to request electronic remittance information from Multi Service so dealers may post remittance information directly to their accounts receivable without manual entry.
“Service Gate has significantly reduced the amount of time it takes to authorize transactions and submit customer invoices,” said Charlet Gordon of General Truck Sales, “Choosing to implement Service Gate was the obvious decision for our dealership. Integration has been seamless, and it has improved our ability to serve our customers more quickly and efficiently.”
A pilot of the Service Gate implementation currently is underway. Multi Service and ADP will make the interface available to dealers accepting select Multi Service private label cards and accounts over the next six months. The Service Gate integration is intended to expand to dealers participating in other Multi Service-managed national account programs thereafter.
