The Michelin Commercial Service Network continues to expand, adding approximately 200 locations to increase its coverage by nearly 70 percent since being launched in February 2011. The network also has enhanced the Michelin ONCall Emergency Road Service (ERS), resulting in the network handling a projected 80 percent more events this year than it did in 2010.
“The Michelin Commercial Service Network and its use by fleets continue to grow because customers are seeing the benefits of a consistent, comprehensive service package from coast to coast,” says Bill Guzick, vice president of business development for Michelin Americas Truck Tires. “Wherever they go, fleets have access to certified service technicians, trained to maximize fleets’ uptime. And with online reporting and tracking tools, fleets are able to analyze their service needs to gain greater efficiency.”
The network’s 1,700 TIA-trained technicians are focused on a roll time target of less than 2 hours for Michelin ONCall ERS. After-hours road service is coordinated through a centralized dispatch system with no dispatch fee for Michelin National Account or Advantage Program fleets in service calls with Michelin tire purchases. By registering at no charge for the Michelin Premier Service Offer, fleets can track their individual ERS event activity online. Upgrading to Premier Elite gives fleets access to additional comprehensive monthly ERS analysis.
The Michelin Premier and Premier Elite online reporting tools provide fleet managers help in managing assets and reducing operational costs. Easy-to-use dashboard reporting are said to track everything from purchases to scrap tires.
The consistent service from network dealers through their technicians, professional equipment and casing management is all ensured by rigorous certification and audit standards, the company says. Michelin Premier customers also receive a customized service manual that outlines the fleet’s specifications and requirements to both servicing dealers and the fleet’s terminals. Michelin Premier Elite customers receive a more deluxe service manual that is online. Both the servicing network and the customer’s terminals have access to the online service manual and are notified of any changes.