Navistar unveils remote diagnostics platform


Sunday, Navistar showcased its new OnCommand Connection remote diagnostics system at The ATA Show in Orlando, Fla.

The company says the new remote diagnostic system is the first portal that uses an open architecture structure which allows fleets to use it with existing telematics providers. This means it can be used with competitive truck models as well as International brand vehicles.

Navistar says the system is designed increase vehicle uptime by supporting quicker repairs and allowing fleets to better control maintenance and repair costs.

“By partnering with our customers’ existing telematics providers, we can pull diagnostics related data to create easy to understand vehicle health reports,” says Nadine Haupt, director of powertrain product marketing. “The visibility into the operational health of the vehicle empowers customers to understand the severity of vehicle issues and determine the appropriate actions – ultimately leading to increased uptime.”

Through the OnCommand Connection proprietary portal, customers can manage their fleets through an integrated vehicle service monitoring system that connects fleets, dealers, Navistar’s Technical Service and OnCommand Repair Advocate.

A dashboard of capabilities for customers includes the ability to view action steps as well as the location of vehicles requiring attention on a map in proximity to service locations. Navistar also has the ability to monitor all vehicle makes at varying levels of detail to support fleets with a blend of makes and models.

Navistar is currently real-time testing OnCommand Connection with Omnitracs, PeopleNet, Teletrac, Vnomics, GEOTAB,  XRS Corporation, CyntrX and Pedigree Technologies, which currently provide telematics solutions to a majority of International truck fleet customers.

OnCommand Connection directly interfaces with Navistar’s Repair Advocate and Dealer Directory tools and the company anticipates it will be able to support a majority of the industry’s customer base, including all-makes, by adapting this open architecture approach. The company will announce pricing in conjunction with the launch in January.

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