MessageCenter, the texting app integrated with Mitchell 1’s Manager SE Truck Edition truck shop management software is now available for commercial vehicle repair facilities throughout the U.S. and Canada.
With the two-way texting app, service providers using the Manager SE Truck Edition system for truck shop management can efficiently communicate with their customers for time and cost estimates, setting service appointments, obtaining approvals of work to be performed, sharing status updates and even to send pictures of specific components, the company says.
Mitchell 1 says not only is texting the preferred method of communication for many customers, but also saves time and records specific exchanges between shop and customer to clearly define the expected outcomes including completion timing and estimated costs. This documentation can be saved to the customer file to help in future discussions.
“Communication is a vital element in the service requirements of commercial fleets because a truck down means it’s not making any money. So the repair needs to be done quickly and correctly,” says Kristy LaPage, business manager for the Mitchell 1 commercial vehicle group.
“Texting can help shops set customer expectations and clearly communicate price and service schedules. Once work is started, texting can move the repair process along by allowing the shop to quickly obtain approvals for specific parts and service requirements,” LaPage.
With MessageCenter, truck repair shops can reach their customers right away by text messaging directly from inside the shop management system. This eliminates roadblocks such as calls going to voicemail or emails that go to an address that the customer may not check right away. The feature is an optional add-on to the Manager SE Truck Edition system.
Manager SE Truck Edition delivers a complete shop management system to help businesses that service Class 4-8 trucks streamline repair processes, improve communication inside the shop, engage with customers, track performance and increase revenue per repair order, the company says.
Manager SE Truck Edition integrates with Mitchell 1’s TruckSeries repair information, giving independent commercial truck repair shops immediate access to repair information, trouble code diagnostic procedures, labor estimating and management tools on one platform.