In presenting the award, Carlisle cited several factors leading to the award, including Fras-le’s “excellent communications skills.” In addition, Carlisle says Fras-le “Accomodates schedule changes to support fluctuating customer demands.” The company also mentioned that due to long lead-times, Fras-le “uses our (Carlisle’s) forecast to order components to ensure on time delivery.” Finally, Carlisle mentioned Fras-le’s strong ethic of “working 24/7 for the last eight months including holiday shutdowns.”
“This is a great honor to be presented with this prestigious award,” says Zomar Oliveira, Fras-le director of operations. “It is a tesimony to our dedicated team of professionals who work to meet and exceed customer expectations.”
Fras-le customer service support team representatives were specifically mentioned in the award process, including Alexandra Toigo, Felipe Fetter, Thomas LeBlanc and Fabio Jurchaks.
