Volvo Trucks’ Remote Diagnostics aftermarket service has received the 2012 North American Customer Value Enhancement Award in Commercial Vehicle Repair and Maintenance from Frost & Sullivan.
“We’re proud to recognize Volvo Trucks as a leader in customer value enhancement,” says Kumar Saha, industry analyst, Frost & Sullivan. “Their comprehensive fleet diagnostic and maintenance solution takes the uncertainty out of remote diagnostics, thus ensuring that their customers have the correct solution to increase uptime. By effectively conjoining cutting-edge telematics technology and maintenance infrastructure, Volvo Trucks enables fleets to reduce their downtime, enhance their operational efficiencies and maximize their business potential.”
“Receiving this award is quite an honor and a testament to our focus on the entire Volvo ownership experience,” says David Pardue, Volvo Trucks vice president, aftermarket solutions. “Of course, our customers provide the ultimate validation, and we continue to receive excellent feedback about the functionality and value of our Remote Diagnostics aftermarket service.”
Volvo’s Remote Diagnostics is a standard feature on every Volvo-powered VN model highway truck, and is said to help maximize vehicle uptime through proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. It’s the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering, the company says.