Used with the company’s Augmentor tool, RCVC connects technicians to expert sources and access to procedures in real time.
“With our Remote Collaboration Video Calling, technicians now have the ability when they are working on a truck to contact other technicians or experts and simultaneously see the procedures they need to execute in real time,” says Matt Johnston, division head, Commercial Solutions, Design Interactive. “With this new capability, the Augmentor platform becomes a highly interactive device that speeds up the technician’s ability to solve a problem or complete a repair correctly.”
With RCVC, Design Interactive says technicians become instantly connected to several sources, Also, while on a call, technicians can access procedures they need to execute repairs in real time.
RCVC also can be used to provide training modules, and document advice. Enterprises can use the system to manage multiple calls or to follow up if call volume is high. Utilizing augmented reality, video- and computer-based technologies, technicians can be effectively trained regardless of their environment, the company says, allowing for consistent training as well as shorter repair and diagnostic times.
Augmentor also features a web portal for creating, editing and distributing training modules to Android, iOS, and the HoloLens quickly and effectively across multiple locations. The company says the new Remote Collaboration Video Calling feature for Augmentor isn ow available on mobile devices and in the Augmentor web portal, and a version for HoloLens headsets will be released in the in first quarter of 2020.
