BBB Industries announces a new online portal designed to enhance 24-hour ordering, enabling customers to instantly order replacement parts from www.bbbind.com/1stop.
“BBB Industries is committed to providing an efficient and effective customer experience. We want our customers to easily get the parts that they need quickly,” says Shane Garner, director of customer service. “Through the use of advanced technology, we continuously work to improve upon our service levels, in phase 1 of our rollout these new features will greatly decrease the time it takes to place stock orders, place emergency orders, and view the history of orders."
The BBB Industries 1Stop customer portal shows real-time inventory for emergency orders and allows customers to immediately place orders. This portal also can automatically calculate if freight minimum requirements are met for stock orders and provide estimated shipping charges for special orders, the company says. As added reassurance, the system automatically alerts the customer via email when an order is placed and when a special order is canceled and can display the status of all orders with BBB Industries.
The company adds customers can order parts 24/7 with next-day and ground flat rate shipping available.