Fullbay introduces “Claudia,” a 24/7 AI receptionist that answers shop phone calls. The tool is the latest of Fullbay’s heavy-duty repair shop AI tools.
Designed for heavy-duty repair shop owners who need an extra hand, Fullbay says the AI receptionist ensures all customer requests are received and addressed. Upon calling a shop, Claudia interacts naturally with callers, answers their questions and captures important details so that shops never lose a lead or miss out on jobs when no one is available to answer.
In an early pilot with Claudia, one shop reported it generated more than $1,200 a week in repair orders.
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“With the constant hustle of working under vehicles and managing day-to-day operations, answering a phone call isn’t always physically possible. Yet, we all know that every missed call is a potential customer lost,” says Trent Broberg, CEO of Fullbay. “That’s where Claudia comes in. For shops where stepping away from the wrench isn’t an option, it intuitively engages with customers and gathers essential information.”
Fullbay says Claudia is configured with each shop’s real information including hours, services, pricing and FAQs, and it compiles a full summary to send by email to the shop so follow-up can be done accurately and promptly. The AI receptionist turns every call into revenue, not a missed opportunity:
- No more lost business after hours or during the rush. When the shop is slammed, closed for the night, or short-staffed at the front desk, Claudia picks up. Customers get a real answer instead of a voicemail they'll never leave.
- Every caller gets shop-specific answers on the first try. Because the AI receptionist is configured with each shop's own information, customers aren't stuck repeating themselves or getting generic responses. That means fewer callbacks and higher customer satisfaction.
- No lead falls through the cracks while keeping costs down. Every call gets captured and every caller's information gets recorded, so shops can grow their intake without growing payroll.
- Follow-ups happen because staff know exactly what to chase. A complete summary lands in the shop's inbox after every call, turning what used to be a guessing game into a clear list of who to call back and why.
Broberg adds Claudia “reflects Fullbay’s AI-native vision, using intelligent technology not as an add-on, but as an integrated part of the commercial repair workflow.”
Fullbay says Claudia is directly embedded within the Fullbay app, eliminating the need for yet another disconnected tool. Claudia can handle multiple languages, automatically recognizing and continuing the conversation in the caller’s language. It is compatible with both cell phones and full VoIP systems, making it ideal for shops of any size. The AI receptionist is available to shops with a Fullbay account for an additional, nominal monthly subscription.
