John BlodgettGrowth strategiesAre Your Automated Systems Customer Friendly?When automated systems work, they can be really effective. When they don't, the customer experience can be downright dreadful. Here's advice to help with this.April 28, 2017Growth strategiesThe Aftermarket and weatherPeople have various opinions of how the weather has a direct impact on their business. Read more about the aftermarket industry on Truck Parts and Service.January 19, 2017CommentarySo, what are you gonna do?I've been pretty busy the past few weeks and hadn’t been paying close attention to the calendar, so I was surprised that we rolled into October this weekend.November 6, 2016CommentaryQ1 in ReviewMay is here on the calendar, and in Chicago we wish it would show up outside. Every month numbers get reported on previous month’s business activities for the economy in total and for specific industries….June 8, 2016CommentaryBeforemarketMacKay & Company is honored to now be providing a regular monthly column for Truck Parts & Service. Some of you may remember Stu MacKay who wrote several columns for TP&S a few years ago….May 5, 2016Page 1 of 1Top StoriesIndicatorsFleets say uptime, safety, ROI top priorities when spec'ing new equipmentA new fleet sentiment survey from CK Commercial Vehicle Research (CKCVR) indicates today's commercial carriers believe improving vehicle safety and uptime are the most important factors when considering equipment to spec into a new heavy-duty truck.Pay and benefitsUnderstanding young techs is vital to keeping themOutlook and BenchmarkingFTR: Don't worry about falling order totals, equipment demand remains sky highTechnician trainingHow to get the most out of your batteriesIndicatorsFinding inventory continues to be a challenge as used market stays hot
