John BlodgettGrowth strategiesAre Your Automated Systems Customer Friendly?When automated systems work, they can be really effective. When they don't, the customer experience can be downright dreadful. Here's advice to help with this.April 28, 2017Growth strategiesThe Aftermarket and weatherPeople have various opinions of how the weather has a direct impact on their business. Read more about the aftermarket industry on Truck Parts and Service.January 19, 2017CommentarySo, what are you gonna do?I've been pretty busy the past few weeks and hadn’t been paying close attention to the calendar, so I was surprised that we rolled into October this weekend.November 6, 2016CommentaryQ1 in ReviewMay is here on the calendar, and in Chicago we wish it would show up outside. Every month numbers get reported on previous month’s business activities for the economy in total and for specific industries….June 8, 2016CommentaryBeforemarketMacKay & Company is honored to now be providing a regular monthly column for Truck Parts & Service. Some of you may remember Stu MacKay who wrote several columns for TP&S a few years ago….May 5, 2016Page 1 of 1Top StoriesCommentaryFleets desire to reduce service outsourcing in 2021Commercial Carrier Journal recently surveyed nearly 450 fleet professionals to uncover how commercial fleets have managed the rollercoaster of the past year and how their recent experiences have changed their vehicle maintenance practices.Service and repairHow to build a technician pipeline with school programsDistributor of the YearIt's time to tell us who deserves our industry awardsUsed trucksAs-is used truck sales offer alternative to costly reconditioningIndicatorsHDMA Pulse Webinar covers COVID-19, gridlocked supply
