Karmak recently held an International dealers summit for two days in Lisle, Ill. Attending were dealers, industry partners and product leaders.
"We continue to hear from our accounts that they want systems to work together seamlessly and support the entire customer journey," says John Cowan, senior vice president of business solutions at Karmak. "Our investments in Unity Pro APIs, Karmak Mobile Service+, AI capabilities and deeper collaboration with International are all focused on helping Fusion users eliminate manual processes, improve visibility and deliver a better experience for customers."
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Representatives from dealer groups participated in discussions covering Fusion enhancements, My International Dealer (MID) integration, mobile service technology, reporting innovations, customer engagement tools and emerging AI capabilities. They also shared operational best practices and provided feedback on product roadmaps and future development priorities.
"The value of this summit is having direct access to both Karmak and International leadership while also learning from other dealers who are solving many of the same challenges we face," says Gina Carello, executive vice president at Regional International. "The conversations were open, practical and focused on finding ways to improve efficiency, strengthen customer service and make better use of the technology available to us."
Other topics discussed during the summit include:
- Expansion of Unity Pro API to support broader integration opportunities.
- Continued development of bi-directional workflows between Fusion and MID.
- The growth of Karmak Mobile Service and Karmak Mobile Service+.
- The introduction of Karmak's AI-powered reporting platform.
- Enhanced customer engagement initiatives.
- New Fusion capabilities across service, parts, reporting and workflow automation.
- The expansion of Karmak's Client Success program, which is designed to provide dealerships with more proactive strategic guidance through quarterly business reviews, training resources and adoption planning.
"The most valuable feedback comes directly from the people using our solutions every day," Cowan says. "Events like this allow us to validate our direction, identify opportunities for improvement and ensure our roadmap continues to align with the evolving needs of our customers."
